Issue
ESET business product no longer supported
This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated.
For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.
- Module update failed: “An error occurred while downloading update files”
Solution
Endpoint users: Perform these steps on individual client workstations
View permissions needed for least privilege user access
-
- Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
- Click Admin → Client Tasks → Modules Update.
- Click the Modules update task and select Edit from the context menu.
Figure 1-1
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- Expand Settings and select the check box next to Clear update cache. You will add Targets after the task is created.
ESET Remote Administrator version 6.2.11 and earlier:
Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).
- Click Finish when you are finished making changes to the task.
Figure 1-2
- Click the task and select Rerun on failed from the context menu.
Figure 1-3
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- Expand Target. The client workstations which had the original task fail should be listed. Click Finish.
Figure 1-4
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Last Updated: Jan 4, 2021
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