[KB3619] ESET Endpoint Security for Android FAQ (2.x)

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Issue

  • Frequently asked questions for ESET Endpoint Security for Android version 2.x

Details

Version 2.x was released in North America on December 11th, 2014, and globally February 25th, 2015.

Solution

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What’s new in EESA 2.x | Known Issues (opens in new window) | System Requirements | Download/Install | Use with ESET Remote Administrator | Privacy Policy for App permissions

ESET Endpoint Security for Android protects your business from malware infections, intercepts unwanted phone calls and filters SMS/MMS spam to minimize risk of data loss. It enables your IT manager to remotely monitor and control the security level of your Android smartphones/tablets, without the cost and complexity of a Mobile Device Management solution.

  1. What is ESET Endpoint Security for Android?
    ESET Endpoint Security for Android protects your business from malware infections, intercepts unwanted phone calls to minimize risk of data loss. It enables your IT manager to remotely monitor and control the security level of your Android smartphones/tablets, without the cost and complexity of a Mobile Device Management solution.
  2. Why do I need ESET Endpoint Security for Android?
    ESET Endpoint Security for Android is useful for:

    • Businesses that share files between their mobile devices and workstations
    • Businesses that need the ability to protect mobile devices in the event that they are lost or stolen
    • Businesses that are subject to regulatory compliance requirements to protect all endpoints including mobile devices with antivirus solutions installed
  3. What are the key features included in ESET Endpoint Security for Android 2.x?
      • ESET SMS Tool support (version 2.7 and later)—ESET SMS Tool allows you to use the SET features that require SMS and Call services permissions such as Call Filter or SMS commands.
      • ESET Business Account support (version 2.7 and later)—Ability to activate ESET Endpoint Security using ESET Business Account (EBA).
      • Hide license expiration (version 2.0.142 and later)—Ability for the ERA administrator to hide license expiration status on endpoints.
      • Application Control—An added layer of security to protect against rogue applications by providing administrators with the option to monitor installed applications, define those to be blocked by specific criteria and prompt users to uninstall them.
      • Device Security—Allows administrators to execute basic security policies across a mobile device fleet, and achieve compliance with corporate security policies (such as setting the complexity of screen lock codes, maximum number of failed unlock attempts, lock screen timer and the ability to restrict camera usage).
      • Anti-phishing—Protects users from attempts by fake websites to acquire passwords, banking data and other sensitive information.
      • Improved Anti-Theft—Minimize data loss and trigger remote commands via ESET Remote Administrator 6, SMS or directly from the admin’s product interface (useful for companies that do not use remote management, or when the admin is out of the office).
      • Import/Export of settings—If mobile devices are not managed via ESET Remote Administrator, an admin can share settings from one mobile device to another by exporting them to a file and importing the file to any device running the client application.
      • Notification center—Provides users with one unified notification center where they can find all notifications regarding application features that require their attention. Notifications are organized according to priority, with higher priority notifications displayed at the top of the list.
      • Background scanning—On-Demand Scanning provides reliable scanning and cleaning of integrated memory and exchangeable media. The scan runs in the background and can be paused by the user or scheduled to run at a specific time.
      • Time-based rules for Call filter—This protects users from unwanted calls during pre-defined time periods from hidden numbers and selected contacts or phone numbers.
      • Improved Device Enrollment—During the enrollment process, mobile devices are whitelisted so only authorized devices can connect to ESET Remote Administrator. This simplifies individual device identification − by name, description and IMEI.
      • Display message from ESET PROTECT and ESET PROTECT Cloud—When managing devices remotely, the administrator can send a custom message (pop-up) to a particular device or a group of devices.
      • Local admin override mode—Locally changed settings will revert to the default setting after two hours unless settings are permanently changed from the console via a policy change (version 2.9.x and later).
  1. What are the system requirements and recommended system configuration?

    • Android 11
    • Android 10
    • Pie (9.0)
    • Oreo (8.0-8.1)
    • Nougat (7.0-7.1.2)
    • Marshmallow (6.0) (see known issues)
      Lollipop (5.0–5.1.1)
      (Remote Wipe and Uninstall protection available on Android 2.2 and higher)
    • A 600+ Mhz processor
    • 20 MB free storage space
    • A touchscreen with resolution 480 x 800 px
    • CPU: ARM with ARMv7 instruction set, x86 Intel Atom
    • An internet connection is required for updates to function properly (Wi-Fi or Cellular Data)
  2. How do I install and activate ESET Endpoint Security for Android 2.x?
  3. Can ESET Endpoint Security for Android be used with ESET PROTECT and ESET PROTECT Cloud?
    Yes. Mobile devices running ESET Endpoint Security for Android version 2.x can be managed locally or remotely using ESET Security Management Center version 7.x, ESET PROTECT and ESET PROTECT Cloud 8.x. While it may appear that you can manage ESET Endpoint Security for Android clients using earlier versions of ERA than ERA 6.X, attempting to do so may result in errors and is not recommended.
  4. How does ESET Endpoint Security for Android receive module updates?
    ESET Endpoint Security for Android downloads module updates over the internet. From the main menu tap Antivirus → Update → Update detection modules to manually check for module updates. ESET Endpoint Security for Android will automatically check for module updates every day using default settings, but you can increase the frequency to six hours.
  5. How big are module updates?
    Updates are designed to be small for the convenience of users who have slow or limited internet access. The current update file is under 1000 bytes. We anticipate 20 to 40 bytes of increase in update size for each new threat added.
  6. Which languages are available?
    The application and related documentation are available in 29 languages.
  7. Who pays for downloading updates?
    You are responsible for all costs associated with downloading module updates (for example, data transmission and roaming fees).
  8. Which browsers are protected against Phishing?
    In general, Anti-Phishing protection is available for stock browsers that come as pre-installed on Android devices.
  1. Call and SMS services are not available in your ESET Endpoint Security for Android.
    Starting January 9, 2019, Google Play will implement restrictions on the SMS and Call permissions necessary for the core functionality of the SMS and Call filter features in ESET Endpoint Security. Due to these permissions restrictions from version 2.6 of ESET Endpoint Security for Android downloaded from Google Play, the following features will no longer be available:

    • SMS Text commands – Anti-Theft feature

    You can still use the Anti-Theft remote commands feature using ESET Mobile Device Management from the ESET PROTECT and ESET PROTECT Cloud console. You have free access to ESET PROTECT and PROTECT Cloud as a part of your ESET license.
    To access features that use SMS services in ESET Endpoint Security for Android, you must install the ESET SMS Tool application. For more information, visit the ESET SMS tool documentation or our Install ESET SMS Tool on Android device knowledgebase article.

Privacy Policy for App permissions

ESET does not use these permissions for data collection or marketing purposes. To protect your personal information and your Android device’s resources, ESET Endpoint Security for Android must first have access to your device functions and in some cases control over them. For detailed explanations of what each type of permission is used for, see the table below.

Permission settings for Android 6 (Marshmallow)

If you receive the message “Screen overlay detected” after granting permissions in your ESET mobile product for Android, see our Knowledgebase article to resolve the issue.

To see the permissions given to ESET Endpoint Security for Android after installation, follow the steps below:

  1. Tap Settings → Apps (or Manage Applications) to open your device (in some cases, tap Menu → Settings).
  2. Tap ESET Endpoint Security to view the application’s specific permissions.

For Anti-Phishing to function properly and protect you against dangerous websites, you must allow the Accessibility permission.

Permissions for Android version 5

App permission title Google Play description Mobile Security & Antivirus usage
In-app purchases Allows the user to make purchases from within the app ESET Endpoint Security does not allow in-app purchases
Device & app history Accesses information about device activity, apps that are running, browsing history and bookmarks
  • Allows access to your web browser history and bookmarks so that the Wipe command can be used to delete this data from your device in the event it is marked missing.
  • Anti-Phishing analyzes URLs in your browsing history to determine if they are unsafe and to protect against malicious websites attempting to acquire your sensitive information.
  • Allows administrator to block applications.
Identity Accesses accounts and profile data on the device
  • Accesses basic user data so you can sign in to your accounts.
  • Allows the Remote Wipe command to remove personal accounts from your device if you activate the Wipe command.
Calendar Accesses calendar information Allows access to the calendar so that it can be deleted from your device if you activate the Wipe command.
Contacts Accesses contact information Allows contacts to be added from contact list. Used by the Anti-Theft and Anti-Spam features.
Location Accesses device location Retrieves the location of your device when you request the location from an authorized device or ESET Remote Administrator server.
SMS Accesses SMS and MMS; charges may apply.
  • ESET Mobile Security monitors for SMS commands such as the lost password command.
  • Notifies administrator about missing trusted SIM card.
Phone Accesses phone and call log. Charges may apply. Accesses your phone settings for the Call Filter, Group Blocking and Block Last Caller features to be able to block incoming calls from blocked contacts that you have set. Modifies the audio settings to increase the device volume if you use the Siren command.
Photos/Media/Files Accesses device files, (images, videos, audio or external storage) Allows ESET Endpoint Security to access your files and search for threats to keep your device safe. Allows access for the Wipe command in the event that the device is stolen.
Camera Accesses device camera(s) Allows administrator to restrict camera usage.
Wi-Fi connection information Accesses information about Wi-Fi networking, Wi-fi usage, and connected Wi-Fi device names
  • Checks online status when Anti-Theft commands are sent (Lock, Find, Siren, and Wipe) and allows device to update virus database.
  • Sends information to ESET Remote Administrator server.
  • Receives information and updates from ESET Remote Administrator server.
Device ID & call information Accesses phone number and device IDs, call activity, and the remote number connected by a call.
  • Allows the unique device identifier to connect or reconnect the device to your my.eset.com account.
  • Accesses your phone settings for the Call Filter, Group Blocking and Block Last Caller features to be able to block incoming calls from blocked contacts that you have set. Modifies the audio settings to increase the device volume if you use the Siren command.

Permissions for Android version 6 and later

Application feature App Permission title Mobile Security & Antivirus usage
Installation Phone
  • Links the license to the unique device identifier to activate the product.
  • Allows phone information to be sent to ESET Remote Administrator server.
Storage
  • Accesses your files and searches for threats to keep your device safe
  • Allows ESET Remote Administrator to manage the application
Antivirus Storage Accesses your files and searches for threats to keep your device safe.
Call Filter Phone Stops unwanted calls.
Anti-phishing Accessibility Analyzes URLs in your browsing history to determine if they are unsafe and to protect against malicious websites.
Anti-Theft Background location Retrieves the location of your device when you request the location from an authorized device or ESET Remote Administrator server.
SMS Accesses SMS commands in the event the device is lost or stolen.
Phone Identifies the SIM Card.
Draw over other apps Necessary for Anti-Theft to be able to lock the device in the event that your device is stolen. (If you download ESET Endpoint Security from Google Play, this permission is activated by default)
Languages
Last Updated: May 7, 2021
Source : Official ESET Brand
Editor by : BEST Antivirus KBS Team

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