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When submitting a request to technical support through My Kaspersky, you will need to specify the name and the full version number of your Kaspersky application. This article explains where to look for such details.
 

For Windows users

Where to look for the application name

Open the main window of your Kaspersky application. For instructions, see this article. The application name will be displayed in the upper-left corner of the main window.

The application name in the main window of a Kaspersky application

Where to look for the version number

  1. Open the main window of your Kaspersky application. For instructions, see this article.
  2. Click The Support icon in the main window of a Kaspersky application in the lower-left corner of the main window.

The lower part of a Kaspersky application main window

You will find the version number in the Application version section. For example, 20.0.14.1085.

The Support window in a Kaspersky application

 

For macOS users

Where to look for the application name

Open the main window of your Kaspersky application. The application name will be displayed in the upper part of the main window.

The application name in the main window of a Kaspersky application for macOS

Where to look for the version number

  1. Open the main window of your Kaspersky application.
  2. In the macOS menu, select Help → Support.

You will see the version number in the Application version section. For example, 20.0.0.829.

The application version number in the Support window of a Kaspersky application for macOS

 

For Android users

Where to look for the application name

Open the main window of your Kaspersky application. The application name will be displayed in the upper part of the main window.

The application name in the main window of a Kaspersky application for Android

Where to look for the version number

In the main window of your Kaspersky application, tap The side menu button in a Kaspersky application for Android → About. The version number will be displayed in the Version section of the opened window. For example, 11.32.4.2464.

The version number of a Kaspersky application for Android

 

For iOS users

Where to look for the application name

  1. On the main application screen and tap The side menu button in a Kaspersky application for iOS.
  2. The application name will be displayed on top of the side menu.

The application name in the side menu of a Kaspersky application for iOS

Where to look for the version number

In the application main window, tap The side menu button in a Kaspersky application for iOS and then select About. The version number will be displayed in the opened window. For example, 2.18.0.53.

The version number in the About window of a Kaspersky application for iOS

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team

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