TIP: In June 2019, McAfee updated True Key for Android, iOS, Windows, and macOS. This update includes some changes to the authentication methods that you use to sign in to True Key. For more information, see TS102925 – Changes to authentication methods in True Key (June 2019).

NOTE: The Firefox, Chrome, and New Edge True Key browser extensions are all now able to export and import your True Key data. Previously, this capability was available only with the True Key extension for Chrome.

Before you make any major changes to True Key, we recommend that you export (back up) your True Key profile data. This action helps to avoid the possibility of you losing access to your passwords if something goes wrong when you make your changes.

To learn how to export your True Key passwords, watch this video:

To view and subscribe to more videos, visit the official McAfee YouTube channel.

To export your profile data, which includes any passwords stored in True Key, follow these steps:

  1. Sign on to True Key on either your PC or Mac.
  2. Click the settings cog in the upper-right corner.
  3. Click App Settings, and then click Export next to Export Data:

    Screenshot showing the Export Data option in the App Settings window.

  1. Read the important message about exporting your profile data, and then click Continue.
  2. Type your Master Password and click Unlock. Your profile data is exported to a file called truekey-export.csv, which is saved in your Downloads folder.

NOTE: If nothing happens after you click Export, you might have a login with a blank password. For more information, see TS102952 – You are unable to export your True Key profile data.

Important considerations about your exported file:
The truekey-export.csv file contains your True Key passwords in plain text. When you open this file, you can view the contents in any app that can open a .csv file or a text file. Most spreadsheet apps, such as Microsoft Excel, can open .csv files. Many other apps can also open text files, such as Notepad on Windows or Notes on macOS.

Because your passwords can be easily viewed in the export file, here are some things that you must consider:

  • If other people have access to your computer, and you use a shared Windows or Mac account (not recommended), do not leave the file in the Downloads folder. Other people who have access could open it, and someone might see your passwords for the websites that you sign in to.
  • Consider moving the file to a different location or device that only you have access to, such as to your smartphone or tablet. If you are using a shared Windows or Mac account, remember to delete the .csv file from the Downloads folder after you move it.
  • Consider encrypting the export file with a password. This way, even if someone else has access to the export file, the contents are only viewable by you, or someone else if they have the password.
TIP: When a file is encrypted, it is encoded in such a way that only authorized people can access it – typically by typing a password. Encryption does not prevent you or someone else who has access to your computer from copying or deleting the file. But, anyone who makes a copy of your .csv file is still unable to open it without the password.
Related Information
NOTE: The steps below are only for information purposes. There are many third-party encryption products available for download, and McAfee does not endorse any particular product. To expand the section, click the arrow.

These steps describe how to encrypt a file with the popular 7-Zip application on Windows. The 7-Zip app is free and you can download it from https://www.7-zip.org/.

The steps shown below are similar for other encryption products on Windows or macOS:

  1. Open Windows Explorer (File Manager) and browse to the file that you want to encrypt, such as truekey-export.csv.
  2. Right-click on truekey-export.csv.
  3. Hover your mouse cursor over 7-zip and review the options.
  4. Click Add to archive.
  5. In the Add to archive box, look for the Encryption section.
  6. Type a strong password in both the Enter password and Reenter password boxes.


    • True Key can create a strong password and keep it safe for you. For more information, see TS102537 – How create a strong password with True Key for iOS.
    • We recommend that you check the Delete files after compression box. This action erases the original truekey-export.csv file and keeps the password-protected zip copy.
  7. Click OK. Your export file is encrypted with a name of truekey-export.7z. This file can be opened only if the correct password is given, so your passwords are now safe.

Source : Official McAfee Brand
Editor by : BEST Antivirus KBS Team

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