0
(0)

Devices that are categorized as misconfigured or inactive can be flagged due to varying causes. This section provides some explanations as to what might have caused a device to be categorized as inactive or misconfigured.

Inactive devices

An inactive device is not necessarily flagged due to an issue. The following actions taken on a device can cause a device to be categorized as inactive:

Device is not in use

If the device has not been in use for more than seven days for any reason, it will remain in an ‘Inactive’ status in the portal.

Device was reinstalled or renamed

A reinstalled or renamed device will generate a new device entity in the Microsoft Defender Security Center. The previous device entity will remain with an ‘Inactive’ status in the portal. If you reinstalled a device and deployed the Defender for Endpoint package, search for the new device name to verify that the device is reporting normally.

Device was offboarded

If the device was offboarded, it will still appear in devices list. After seven days, the device health state should change to inactive.

Device is not sending signals

If the device is not sending any signals for more than seven days to any of the Microsoft Defender for Endpoint channels for any reason, including conditions that fall under misconfigured devices classification, a device can be considered inactive.

Do you expect a device to be in ‘Active’ status? Open a support ticket.

Misconfigured devices

Misconfigured devices can further be classified to:

  • Impaired communications
  • No sensor data

Impaired communications

This status indicates that there’s limited communication between the device and the service.

The following suggested actions can help fix issues related to a misconfigured device with impaired communications:

If you took corrective actions and the device status is still misconfigured, open a support ticket.

No sensor data

A misconfigured device with status ‘No sensor data’ has communication with the service but can only report partial sensor data.

Follow theses actions to correct known issues related to a misconfigured device with status ‘No sensor data’:

If you took corrective actions and the device status is still misconfigured, open a support ticket.

Source : Official Microsoft Brand
Editor by : BEST Antivirus KBS Team

How useful was this post?

Click on a star to rate it!

Average rating 0 / 5. Vote count: 0

No votes so far! Be the first to rate this post.

(Visited 7 times, 1 visits today)