0
()
Summary
Use this article if:

  • You want to learn more about McAfee product subscriptions, and subscription renewals.
  • You are about to renew a McAfee consumer product subscription, or are considering subscribing.

NOTE: If you have questions that are not answered by this article, contact Customer Service.

To learn how to manage your Auto-Renewal settings, view this video. Or, view the Frequently Asked Questions (FAQs) below:


To view and subscribe to more videos, visit the official McAfee YouTube channel.

Click each section below to read more.

NOTE: If your McAfee product is already installed and you have renewed your product subscription, you do not need to download and install the product again.

If you have a subscription for McAfee products, you are entitled to updates and upgrades for the life of the subscription.

All subscription products are automatically enrolled in the McAfee Auto-Renewal program on purchase. For more details, read the End-User License agreement (EULA): http://home.mcafee.com/Root/AboutUs.aspx?id=eula.

One month before your subscription is scheduled to expire, the credit card on file for your account is automatically billed. Your subscription is extended for another year.

If your Auto-Renewal has been disabled, you will receive a message 11 months after you installed the product to inform you that your license is about to expire. You can then choose to renew your license for another year or purchase an upgrade. For more information, see:

If you choose to cancel Auto-Renewal for your subscription products, you are reminded one month before the subscription expires that it is time to renew.

You can either use the steps below, or use our Virtual Assistant to guide you:

Virtual Assistant

If you prefer guidance while renewing, use our  Virtual Assistant.
NOTE: Click the link above to wake up our Virtual Assistant on the bottom right of your screen. Then, simply follow the prompts to get the help that you need.

Or, follow these renewal steps:

  1. Go to http://home.mcafee.com.
  2. Hover your mouse over My Account, and then click Sign In from the list of options.
  3. Type your registered email address and password, and then click Log In.
  4. Mouse over My Account and select Subscriptions.
  5. Click Renew for the appropriate service.
  6. Follow the prompts and, if requested, type your billing information.

    NOTE: Your subscription is renewed at the current price unless a special price is offered to you.

  7. After you complete the renewal process, you see a confirmation of the purchase. You can print this confirmation for your records now, or access your purchase history later by visiting the Subscriptions page again.

You can see prompts for many reasons. For example, you might have renewed your subscription for one McAfee product, but are seeing a renewal prompt for a different McAfee product. Or, there might be a problem with your McAfee software connecting to our subscription servers, which makes the software think its subscription has not been renewed. To learn more and fix this type of problem, see TS101424 – You see an alert that your subscription has expired.

If you purchase a renewal license after your product has expired, you see a pop-up message stating that your McAfee software has expired. Because the expired software can’t receive updates, it also can’t receive notification that the expiration date has changed. You will continue to receive this message after you renew your license. To stop receiving this message, you must uninstall your McAfee software and then reinstall it.
If you receive a message that your license has expired less than 11 months after you purchased the license, or for help with the renewal process, contact Customer Service.

To verify whether the subscription is successfully renewed:

  1. Check your email inbox for an order confirmation email. The subject of the email is Automatic Renewal Notification and it is sent from [email protected]. The email displays the following information:
    • The name of the subscriber on the account
    • The order number for the renewal
    • The date of the renewal
    • The name of the product that was renewed
    • The price of the renewal with any applicable tax
  2. Verify the status of your McAfee subscription in your My Account page:
    1. Open a web browser and Sign into http://home.mcafee.com.
    2. Mouse over My Account and select Subscriptions. Your renewal purchase displays here.
    3. Mouse over My Account and select My Profile.
    4. Verify that your expiration date is in the future.

To verify whether your service is up to date on your computer:

  1. Open your McAfee product. If the subscription is expired, your icon is gray with a red exclamation point over it.
  2. Click Your Subscription.
  3. Verify that your subscription expiration date matches the one displayed in My Account on http://home.mcafee.com.

McAfee has a subscription retention program in which customers might get a call to renew their McAfee subscriptions. If you are not comfortable with renewing when called by our operators, request our direct telephone number and call to place your renewal order.

If you want to avoid these calls in the future, you can also choose to have your credit card automatically billed using the Auto-Renewal program. Your account is automatically renewed each year, unless the automatic renewal option is canceled. Your account renews 30 days before expiration to maintain the continuity of your services. Auto-Renewal defaults to enabled when you originally place your subscription purchase as outlined in your End User License Agreement (EULA). You can read the McAfee EULA at http://home.mcafee.com/Root/AboutUs.aspx?id=eula.

No. McAfee Subscription Services are online-managed products. Subscriptions automatically check for updates and upgrades, and provide new releases of the products when they become available. Subscription Services also have McAfee Auto-Renewal enabled by default, which means that they are automatically renewed one month before they expire.

Unless you have uninstalled your products or purchased a different subscription service, you do not need to reinstall when you renew. If you have not uninstalled your product and it has not expired, it is updated to the new license the next time it updates.

NOTE: If you have uninstalled your products and need to reinstall, see TS100342 – How to download and install McAfee consumer products.

To trigger the automatic update for your new license, do a manual update:

  1. Make sure that your computer is connected to the internet.
  2. Right-click the McAfee icon in your taskbar and click Check for Updates. If updates are not available, a dialog box indicates that your McAfee Services are up to date.
  3. Click Finish or OK when the update is complete.

If you are prompted to restart your computer, save all your work and close all applications before you restart.

If you receive errors when you try to renew your products online, verify whether the billing information that you have typed is the same as on your credit card and billing statement.

Make sure that the following information is correct:

  • Credit card number
  • Credit card expiration date
  • Name of cardholder, as printed on the card
  • Billing address, as printed on the credit card billing statement

If you are still unable to purchase with your credit card, choose another purchasing option that is convenient for you.

  • Renew your McAfee subscription early: A full year is added to your subscription, beginning on your current expiration date. You do not lose any time from your subscription. The same is true for the automatic renewals that occur 30 days before your subscription is set to expire.
  • Purchased a newer version or different product instead of renewing the current version of your product: The expiration date is one year from the date of purchase. If you received an email about upgrading your product, read the email carefully. Determine if the expiration date is a year from the previous expiration date, or a year from the date of purchase.

Source : Official McAfee Brand
Editor by : BEST Antivirus KBS Team

How useful was this post?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

(Visited 4 times, 1 visits today)
Discover More help  Real-Time Scanning is disabled or needs repair (McAfee)