FAQs for subscription renewals with McAfee consumer software

All subscription products are automatically enrolled in the McAfee Auto-Renewal program on purchase. For more details, read the End-User License agreement (EULA): http://home.mcafee.com/Root/AboutUs.aspx?id=eula.

One month before your subscription is scheduled to expire, the credit card on file for your account is automatically billed. Your subscription is extended for another year.

If your Auto-Renewal has been disabled, you will receive a message 11 months after you installed the product to inform you that your license is about to expire. You can then choose to renew your license for another year or purchase an upgrade. For more information, see:

• TS102648 – How to change or cancel Auto-Renewal of McAfee subscriptions.
• TS102149 – FAQs for the McAfee Auto-Renewal program.

If you choose to cancel Auto-Renewal for your subscription products, you are reminded one month before the subscription expires that it is time to renew.

You can either use the steps below, or use our Virtual Assistant to guide you:

Or, follow these renewal steps:

1. Go to http://home.mcafee.com.
2. Hover your mouse over My Account, and then click Sign In from the list of options.
3. Type your wp-signup.phped email address and password, and then click Log In.
4. Mouse over My Account and select Subscriptions.
5. Click Renew for the appropriate service.
6. Follow the prompts and, if requested, type your billing information.

   NOTE: Your subscription is renewed at the current price unless a special price is offered to you.

7. After you complete the renewal process, you see a confirmation of the purchase. You can print this confirmation for your records now, or access your purchase history later by visiting the Subscriptions page again.

1. Check your email inbox for an order confirmation email. The subject of the email is Automatic Renewal Notification and it is sent from [email protected]. The email displays the following information:
   • The name of the subscriber on the account
   • The order number for the renewal
   • The date of the renewal
   • The name of the product that was renewed
   • The price of the renewal with any applicable tax
2. Verify the status of your McAfee subscription in your My Account page:
   1. Open a web browser and Sign into http://home.mcafee.com.
   2. Mouse over My Account and select Subscriptions. Your renewal purchase displays here.
   3. Mouse over My Account and select My Profile.
   4. Verify that your expiration date is in the future.

To verify whether your service is up to date on your computer:

1. Open your McAfee product. If the subscription is expired, your icon is gray with a red exclamation point over it.
2. Click Your Subscription.
3. Verify that your subscription expiration date matches the one displayed in My Account on http://home.mcafee.com.

If you want to avoid these calls in the future, you can also choose to have your credit card automatically billed using the Auto-Renewal program. Your account is automatically renewed each year, unless the automatic renewal option is canceled. Your account renews 30 days before expiration to maintain the continuity of your services. Auto-Renewal defaults to enabled when you originally place your subscription purchase as outlined in your End User License Agreement (EULA). You can read the McAfee EULA at http://home.mcafee.com/Root/AboutUs.aspx?id=eula.

Unless you have uninstalled your products or purchased a different subscription service, you do not need to reinstall when you renew. If you have not uninstalled your product and it has not expired, it is updated to the new license the next time it updates.

NOTE: If you have uninstalled your products and need to reinstall, see TS100342 – How to download and install McAfee consumer products.

To trigger the automatic update for your new license, do a manual update:

1. Make sure that your computer is connected to the internet.
2. Right-click the McAfee icon in your taskbar and click Check for Updates. If updates are not available, a dialog box indicates that your McAfee Services are up to date.
3. Click Finish or OK when the update is complete.

If you are prompted to restart your computer, save all your work and close all applications before you restart.

Make sure that the following information is correct:

• Credit card number
• Credit card expiration date
• Name of cardholder, as printed on the card
• Billing address, as printed on the credit card billing statement

If you are still unable to purchase with your credit card, choose another purchasing option that is convenient for you.

• Renew your McAfee subscription early: A full year is added to your subscription, beginning on your current expiration date. You do not lose any time from your subscription. The same is true for the automatic renewals that occur 30 days before your subscription is set to expire.
• Purchased a newer version or different product instead of renewing the current version of your product: The expiration date is one year from the date of purchase. If you received an email about upgrading your product, read the email carefully. Determine if the expiration date is a year from the previous expiration date, or a year from the date of purchase.

Source : Official McAfee Brand
Editor by : BEST Antivirus KBS Team