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  1. Make sure Clients are able to ping K7 Business Security Console System.
  2. Please check whether any proxy or gateway firewall such as Fortigate, Cyber Roam Etc is being used.
  3. If yes, please allow the below URLs into the allowed list and check
    Updates.k7computing.com/
    S3.amazonaws.com/*
    prdupdates.k7computing.com.*
  4. Also, make sure that .DAT extension files are allowed to download under content filtering of the gateway firewall.
  5. Download and run K7 Proxy Enable Fixit Tool and check for update.
  6. If K7 Enterprise Server IP has been changed, please try to revert the same IP or try re-activating the clients by using K7EndPtSecSrvEditor.exe.

Note: In case of same issue or required assistance, you may raise ticket at Submit a Ticket. So our Technical Support Team can assist you to resolve your query.

Source : Official K7 Computing Brand
Editor by : BEST Antivirus KBS Team

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