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A Support agent may request you to join a Malwarebytes Remote Support session to help resolve your issue.

If a Support agent requests a session with you, they will provide a code or url to join the session through a web browser. This article explains how to join a Malwarebytes Remote Support session on a Windows device.

You need to use the latest version of the Google Chrome or Firefox browser to join a Malwarebytes Remote Support session.

Download and run Malwarebytes Remote Support tool

  1. To begin the Remote Support session, do one of the following:
    • Access Malwarebytes Remote Support by clicking the link provided by your Support agent.
      or
    • Navigate to malwarebytes.screenconnect.com and enter the code provided by your Support agent.
  2. The download starts automatically. If it does not start, follow the instructions on the page to begin the download.
    • For Google Chrome, the download appears at the bottom-left of the browser window.
      or
    • For Firefox, in the pop up window, click Save file.
  3. When the file MalwarebytesRemoteSupport.Client.exe finishes downloading, start the application by performing one of the following:
    • For Google Chrome, click on the file at the bottom-left of the browser window.
      or
    • For Firefox, click on the file at the top-right of the browser window.
  4. If prompted to allow Malwarebytes to make changes to User Account Control, select Yes to proceed.
  5. The client opens and you see a successfully connected to the session message.
  6. Once you and the agent join the session, you must click Consent to Control to continue. Review Malwarebytes Remote Technical Assistance Terms of Service.

Once your session with the Support agent finishes, make sure to delete the Malwarebytes Remote Support Client files from your device.

Discover More help  Activate Malwarebytes Premium on Chromebook device (Android)

Source : Official Malwarebytes Brand
Editor by : BEST Antivirus KBS Team

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