Run these tools to get protection from malware and web threats. Know which tools to use to fix an infection. HouseCall for Home Networks Scan devices connected to your home network to identify potential risks, then get suggestions on how to remove them. Click here to download. HouseCall Fix security theats HouseCall detected, including viruses, worms, Trojans, […]
Add programs, files, folders, websites or wireless connections to the Exception List so scans will ignore them. Use it wisely. If not careful, your computer may be more prone to threats. Open Trend Micro, then click Settings . Click Exception Lists. Select an item to add: EXPAND ALL Programs, Files or Folders Choose Programs/folders, then click Add. Click Browse, then look for the file, folder or program. Click Open, then click OK.To remove it from […]
Know what to do when your browser has a suspicious extensions. Google Chrome Open Google Chrome. On the upper right, click the three dots, then click More tools. Click Extensions. Find the extensions you suspect as harmful. Click Remove. Mozilla Firefox Open Mozilla Firefox. On the upper right, click the three lines, then click Add-ons. On the left side, […]
A cookie is a file created by a web browser, at the request of a website, that is stored on your computer. These files store information, such as shopping cart contents or authentication data. A cache stores data from the website (such as text or images) so that the web page will load faster if you access them again. […]
If you feel Trend Micro rated a website incorrectly, visit Trend Micro Site Safety Center to have it reclassified. Go to https://global.sitesafety.trendmicro.com/. Type the website link, then click Check Now. Click Reclassify Request. Choose PROCEED TO URL RECLASSIFICATION REQUEST. Choose the correct SAFETY RATING. If you think the website was mistakenly rated as unsafe, choose Safe. If the website is malicious, choose Dangerous. Under CONTENT, […]
A License seat pertains to the number of devices where you can use and activate your subscription. The license seat is used when you… installed the program on your computer or other computers. installed the program on the same computer more than once. reinstalled the program on the same computer after reformatting its hard drive upgraded the […]
Before deleting protection, check the computer (Windows, Mac) or mobile device (Android, iPhone or iPad) name to prevent accidental removal on existing devices. Go to https://account.trendmicro.com/. Type your email address and password, then click Sign In. Under the Licenses tab, click the X icon on the upper-right corner of the device. Click Yes to confirm. If you want to remove the program, you need to uninstall it manually. Related […]
Know how to purchase new or additional licenses for Trend Micro Home and Home Office products. Trend Micro Security License Models TREND MICRO PREMIUM SECURITY TREND MICRO MAXIMUM SECURITY TREND MICRO INTERNET SECURITY TREND MICRO ANTIVIRUS+ SECURITY 1-seat License 3-seat License 5-seat License Currently, there is no way to add another seat to an existing […]
Potentially Unwanted Applications, or PUAs, are programs installed in devices that may pose risks on user security and/or privacy. They do not completely state their function and are often installed without your knowledge. How does it behave? Piggybacks (installs itself) to other legitimate programs during installation Displays excessive advertisements Collects information without your consent Exaggerated […]
Learn how you can disable your Trend Micro program without uninstalling it. Right-click the Trend Micro icon in the taskbar notification area, and then select Exit. If you cannot see it, click the Show hidden icons arrow ^ next to the notification area. Wait for the icon to disappear. To turn it back ON, double-click the Trend Micro icon icon on your desktop. […]