The Systems Management agent uses Ultra VNC which runs on TCP port 5900. When issues occur, it is mainly because of basic connection issues normally due to firewall/proxy misconfiguration. Additionally, Ultra VNC is installed as part of the PCSM agent installation process and runs as a Windows service called uvnc_service. Thus, sometimes, the following issues […]
Introduction There are times when you would like to manage and monitor certain devices or services but you cannot install an Agent on them to make them a fully Managed device. For example, you may want to know when the memory usage of a switch port goes over a certain threshold or if the battery […]
Windows 10 is managed very differently from the operating systems that came before it. Windows updates in particular are handled much more closely by Microsoft in Windows 10, and the changes become more pronounced with each update. This article will list all Windows 10 versions and will go through some of the new update terminology used for […]
Introduction Systems Management agents can be deployed in a number of ways, depending on how your devices are attached, or located. These deployment methods can include using an existing software deployment mechanism, manual installs (either by technicians or end-users), or using the LAN Deploy tool built into the agent itself. However, if you are planning […]
Agent features differ significantly, depending on the operating system and/or the device they are installed on. The tables below document Agent features for each environment. IMPORTANT! The MDM module is reaching the End of Support stage: New customer and partner accounts will not be able to activate the MDM module from March 1, 2021. The […]
The Agent allows you to diagnose and to fix many issues remotely, often in the background without the user being aware of it. The management console provides shortcuts for accessing certain remote control tools without the need to enter user credentials in the PCSM agent installed on the administrator’s computer. These shortcuts can be found […]
Quickjobs run immediately and do not require complex scheduling. Any component can be added to the list of available Quickjobs by making the component a favourite. Click on the Components tab to see the list of components. Click on the Favourite star () to toggle as a favourite (). The component will now be available in QuickJobs. Help nº- 20120702 […]
Introduction The Systems Management scripting engine is hugely powerful, allowing you to write and deliver your scripts (either as one-off jobs, recurring scheduled jobs, or monitors) to specifically targeted devices in your estate. One of the facets of that engine is the ability to set “input variables” to a script, allowing you to re-use a […]
Introduction Systems Management allows you to add devices to your account that you have “discovered” on the network, then monitor those devices using the Simple Network Management Protocol (SNMP). That monitoring could mean being alerted when a router port goes over a certain bandwidth utilisation, or a network-connected UPS passes a specific battery charge threshold. […]
Introduction Component monitors are, basically, scripts that run regularly on your devices – and if a specific condition is met, it will raise an alert. For example, in the ComStore are pre-configured component monitors for a number of anti-virus packages that will alert if your definitions are out of date, or if the anti-virus software […]