If you have obtained your Norton product from your service provider, you need to sign into Norton using the specific link sent to you by your service provider. To find the subscription information of your Norton product from a service provider, you may: Use the Norton account link provided to you by your service provider. […]
If you do not see your Norton product when signed into your account, you may be signed into the wrong account, and your purchase may be associated with another account. If you do not find the subscription in your account, check if you have created an account with an old email address. If you do […]
If you forgot your username or password, you can retrieve it and set a new password for your account. If you do not have access to your old email or if you did not receive the password reset email, contact Member Services and Support for assistance. Retrieve your username that you use to sign in Open your […]
A valid subscription ensures that your security is always up to date. You must activate or renew your subscription before the trial or subscription period ends to continue to use all of the Norton features and keep your computer protected. Your computer must be connected to the Internet to complete the activation or renewal process. […]
You can manage only the Norton services that are registered with your Norton account. If the Norton service is not registered to your account, is registered with a different Norton account, or is provided by certain Norton partners, you cannot do the following using your Norton account: Renew the product key. View the subscription information. […]
You can remove a device from your Norton account at any time. Removing a device only deactivates the service installed on the device and does not uninstall it. Once you remove the device, you cannot view it on your Norton account. If you use an older version of Norton, you cannot remove the service remotely […]
Most Norton products let you install on 3, 5, and 10 devices. If you are purchasing a new Norton product, and want to know how many devices you can install your product on, go to Norton Online Store. The license information for all Norton products is displayed on Norton Online Store. If you have already purchased […]
Due to recent policy changes by Google, the Text Message Monitoring feature, and the feature that enables parents to block children from making/receiving phone calls during no screen time, are currently disabled. This affects two of the core features of Norton Family in Android: Children will now be able to receive/make calls to anyone they […]
To get the most out of Norton Family parental controls for iOS, you must set up certain features or settings on your children’s iOS devices. To monitor the sites that they visit online, you should also disable all browsers on their iOS devices, except the Norton Family browser. Add Norton Family to iOS Location Services […]
Norton Family parental controls support most of the Android mobile devices to keep your kids safe when they are online. However, some device models are currently not supported due to restrictions or customization in their operating system. Use the information below to find the devices that are currently not supported. Huawei From July 2019, none […]