Malwarebytes’ Anti-Exploit protection hooks into browsers to monitor for the launching of VBscript interpreters with a generic detection and block all VBscript invocations. This is consistent with Microsoft’s statement that “VBScript is deprecated in Internet Explorer and is not executed for webpages displayed in IE11 mode”. Refer to Disabling VBScript execution in Internet Explorer 11. Microsoft […]
If the Malwarebytes Endpoint Agent is installed on Windows Server 2008, it may fail to wp-signup.php with the Malwarebytes Nebula console. When the Malwarebytes Endpoint Agent fails to wp-signup.php, the following error appears in the logs: The client and server cannot communicate, because they do not possess a common algorithm. Cause The Malwarebytes Endpoint Agent […]
Malwarebytes Endpoint Detection and Response endpoint is displaying the needs attention indicator . Click the indicator to see the message. If you receive the following error message: “The Malwarebytes Endpoint Detection and Response plugin on this endpoint didn’t start correctly. This needs your immediate attention, as files cannot be cleaned and no events can be logged.” […]
Malwarebytes Nebula offers Remote Assistance to allow Malwarebytes Support access to investigate any issues in your Nebula console. Remote Assistance automatically turns off after 72 hours of being switched on, or when Malwarebytes Support logs into your account. This article explains how to enable Remote Assistance under Profile settings. Enable Remote Assistance This feature should only be enabled when […]
You can enable debug logging on the Malwarebytes Endpoint Agent to collect diagnostic logs. Malwarebytes Business Support may request these logs to provide assistance with your Malwarebytes Nebula platform. Both Windows and Mac endpoints support debug logging, which is enabled either from the Windows tray icon, Mac menu bar icon, or the command line. Enable […]
Servers may encounter performance or network related issues when using a policy with Real-Time Protection features enabled. As an example, DNS/DHCP/DC servers may be unable to resolve hostnames when Web Protection is enabled. This article explains how to disable Real-Time Protection features during installation to avoid these server issues. There are two ways to resolve this: Disable conflicting features in the […]
Malwarebytes Endpoint Protection sends out an email to customers after wp-signup.phping for a trial or when adding a new user to the Nebula platform. If you do not receive these emails, this may be due to spam filter settings in your organization. See the following troubleshooting to ensure your organization gets all Malwarebytes emails. Not […]
If an endpoint is isolated and can’t communicate to the Nebula console, because: The Malwarebytes Endpoint Agent was uninstalled in Safe Mode The endpoint device was reimaged The device was removed from your network You won’t be able to remove the isolation from the endpoint. You must delete the isolated endpoint. Log in to the Malwarebytes Nebula […]
From the Support Tickets screen in Malwarebytes Nebula, Super Admins can submit and manage support cases. Super Admin users have the ability to perform the following actions on the Support Tickets page on the Nebula console: See and navigate to the Support Tickets page from the left-navigation pane of the Nebula console. Create a support ticket Add comments and […]
By default, Malwarebytes Nebula removes Potentially Unwanted Programs (PUPs) or Potentially Unwanted Modifications (PUMs) automatically. To configure the Malwarebytes Nebula to ignore PUPs or PUMs automatically, follow the instructions below. PUM detection settings are for Windows operating systems only. Go to Settings > Policies > Select the policy to change. Select the Scan settings tab. Scroll down to Potentially Unwanted Programs (PUPs) […]