Endpoint shows needs attention indicator in Malwarebytes Nebula 0 (0)

In the Nebula console, on the Endpoints page under the Status column, a Needs Attention indicator  means there is an issue. Click on the indicator to display the error message. Error messages  The Malwarebytes Endpoint Detection and Response plugin on this endpoint didn’t start correctly. This needs your immediate attention, as files cannot be cleaned and no […]

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Endpoint Protection’s Anti-Exploit protection is blocking Visual Basic 6 (Malwarebytes) 0 (0)

Malwarebytes’ Anti-Exploit protection hooks into browsers to monitor for the launching of VBscript interpreters with a generic detection and block all VBscript invocations. This is consistent with Microsoft’s statement that “VBScript is deprecated in Internet Explorer and is not executed for webpages displayed in IE11 mode”. Refer to Disabling VBScript execution in Internet Explorer 11. Microsoft […]

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Enable debug logging on the Malwarebytes Endpoint Agent 0 (0)

You can enable debug logging on the Malwarebytes Endpoint Agent to collect diagnostic logs. Malwarebytes Business Support may request these logs to provide assistance with your Malwarebytes Nebula platform. Both Windows and Mac endpoints support debug logging, which is enabled either from the Windows tray icon, Mac menu bar icon, or the command line. Enable […]

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Did not receive Malwarebytes Endpoint Protection emails 0 (0)

Malwarebytes Endpoint Protection sends out an email to customers after wp-signup.phping for a trial or when adding a new user to the Nebula platform. If you do not receive these emails, this may be due to spam filter settings in your organization. See the following troubleshooting to ensure your organization gets all Malwarebytes emails. Not […]

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Delete isolated endpoints in Malwarebytes Nebula 0 (0)

If an endpoint is isolated and can’t communicate to the Nebula console, because: The Malwarebytes Endpoint Agent was uninstalled in Safe Mode The endpoint device was reimaged The device was removed from your network You won’t be able to remove the isolation from the endpoint. You must delete the isolated endpoint. Log in to the Malwarebytes Nebula […]

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