Kaspersky applications compatible with Windows 10 0 (0)

This article concerns: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Small Office Security If you use Windows 10, please download the compatible version of a Kaspersky application: Kaspersky Security Cloud — Family, Personal and Free Kaspersky Anti-Virus Kaspersky Internet Security Kaspersky Total Security Kaspersky Small Office Security   Limitations of upgrading to Windows 10 If you have Kaspersky […]

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Compatibility of Kaspersky applications with Windows XP 0 (0)

This article concerns: Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Free Before installing a Kaspersky application on Windows XP, check if the processor of your computer supports SSE2 instruction set. You can check it on the vendor’s website. Download the installer for a compatible version of a Kaspersky application: If your processor supports SSE2, you can […]

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Kaspersky applications compatibility with Windows 7 0 (0)

Starting January 14, 2020, Microsoft does not provide security updates or support for PCs with Windows 7. However, we will continue supporting our products that are compatible with Windows 7 in accordance with the product lifecycle. For more information about the product lifecycle, see pages for Solutions for business and Products for home. At the end of their […]

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FAQ: Upgrade to Windows 10 (Kaspersky) 0 (0)

This article concerns: Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Small Office Security Before upgrading to Windows 10, download and install the latest version of Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security or Kaspersky Small Office Security, аnd then update the anti-virus databases. If you have any issues using you Kaspersky Lab product after upgrading, see the recommendations below: […]

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How to collect logs for Kaspersky Consumer programs in Windows 0 (0)

To provide you with the easiest way to send logs to Kaspersky Technical Support, we have created a Windows script called Log Collector, which automates the collection process.   1. Run Log Collector Click on the Download button, and then click Open. A window will open with a single file in it named KL_Log_Collector4. Double-click the file to start the script. If prompted, allow the script […]

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How to get a Steps Recorder log in Windows 8 (Kaspersky) 0 (0)

Windows 8 features a Steps Recorder tool that allows you to record all user’s actions in details by capturing texts and screenshots. For the user’s security, no sensitive information, such as passwords, is included into reports. The collected data is saved to a file, which may be used by a support engineer when resolving an issue.   How […]

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How to get a Problem Steps Recorder log in Windows 7 (Kaspersky) 0 (0)

The article concerns Windows 7 and later. Windows 7 and later versions include the utility Problem Steps Recorder (© Microsoft Corporation). You can use Problem Steps Recorder (© Microsoft Corporation) to automatically capture the steps you take on a computer, including a text description of the item you clicked and a picture of the screen for each click. To […]

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