Before contacting support, run the support tool to collect basic information about hardware, operating system, network configuration and installed software. To run the support tool: Open the product from the Windows Start menu. On the Antivirus page, select Settings. Select Support. Select Edit settings. Note: You need administrative rights to change the settings. Select Run Support Tool. Select Run diagnostics on the Support Tool window. The support […]
Our customer support may ask information of your product version if you need to contact us. To view the current version information: Open the product from the Windows Start menu. On the Antivirus page, select Settings. Select Support. Find information of the currently installed product under Version information. Source : Official F-Secure Brand Editor by : BEST Antivirus KBS Team
Our customer support may ask for your identity codes if you need to contact us. To view your identity codes: Open the product from the Windows Start menu. On the Antivirus page, select Settings. Select Support. Find your Account ID under Identity code. Source : Official F-Secure Brand Editor by : BEST Antivirus KBS Team
Here you can find information that can help you solve your technical issues. Source : Official F-Secure Brand Editor by : BEST Antivirus KBS Team
You can help us improve the product by sending usage data. To send usage data: Open the product from the Windows Start menu. On the Antivirus page, select Settings. Select Privacy. Select Edit settings. Note: You need administrative rights to change the settings. Under Product improvement, select Send non-personalized usage data. Note: You can read our privacy policy here: http://download.sp.f-secure.com/eula/latest/privacy_enu.html Source : Official F-Secure Brand […]
Security Cloud (formerly known as Real-time protection network) collects security data on unknown applications and websites and on malicious applications and exploits on websites. We collect this information to provide you security services to which you have subscribed and to enhance the security of our other services. We need to collect security data on unknown […]
This section explains what is Security Cloud and how you can contribute anonymous data and help us improve the product. Source : Official F-Secure Brand Editor by : BEST Antivirus KBS Team
Instructions on how to change how your computer connects to the internet and how you want to handle updates while using mobile networks. Your Internet service provider may offer or require you to use a proxy. A proxy acts as an intermediary between your computer and the Internet. It intercepts all requests to the Internet […]
View the date and time of the latest update. When automatic updates are turned on, the product receives the latest updates automatically when you are connected to the internet. To see details of the latest updates for the installed products: Open the product from the Windows Start menu. On the Antivirus page, select Settings. Select Updates. You see details of the […]
Automatic updates keep your computer protected from the latest threats. The product retrieves the latest updates to your computer automatically when you are connected to the Internet. It detects the network traffic and does not disturb your other Internet use even with a slow network connection. Source : Official F-Secure Brand Editor by : BEST […]