Solution Are you a Windows user? Are you an Android user? Installing on macOS 10.12 (Sierra) If you are unable to open ESET after installing on macOS 10.12 (Sierra), download a new installer file to make sure you are using the latest version. Click the ESET icon on the menu bar and select Open ESET Cyber Security or Open ESET Cyber […]
Solution End of support for version 5.2 and 5.3 of ESET Remote Administrator This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 reached End of Life status in June 2020 and it is no longer available for download. To see the list of products and dates for ESET end-of-life, visit ESET […]
Details ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue Open ESET PROTECT Open ESET PROTECT Cloud Details The ESET PROTECT Web Console and ESET PROTECT Cloud Console are the online interfaces that allows you to manage your network from virtually anywhere. See ESET PROTECT Web Console or ESET PROTECT Cloud Web Console for more details. Solution ESET PROTECT The ESET PROTECT Web Console can be accessed with […]
Solution ESET Secure Data is a new feature available in ESET Smart Security Premium that allows you to create encrypted directories on removable drives to protect against data theft in the event of USB flash drive or laptop loss. ESET Secure Data FAQ How do I enable or install ESET Secure Data?To enable or install ESET […]
Issue ESET Password Manager FAQ ESET Password Manager Troubleshooting Solution ESET Password Manager is part of the ESET Smart Security Premium package. It is a password manager that protects and stores your passwords and personal data. It also includes a form completion (autofill) feature that saves time by completing web forms automatically and accurately. For […]
Solution Although it is not possible for any antivirus system to completely eliminate the risk caused by infiltrations and attacks, you can significantly minimize your risk of infection by following some best practice strategies. Use these strategies in combination with the protection you expect from your ESET product to help keep your information safe. In […]
Issue Your personal files became encrypted Your files are prefixed by a string “locked-” and an additional file extension is appended to your files Your ESET product detects the infection Win32/Trustezeb.A or your third-party security products says “Matsnu” Users are told they have pay 50 or 100 Eur via Paysafecard or Ukash payment services Decrypt your files using […]
Issue Your personal files became encrypted and the following information may be displayed in your computer, or in a .txt, .html or .png file Figure 1-1 Your ESET product detects the infection Win32/Filecoder.TeslaCrypt How to decrypt your files using the ESETTeslaCryptDecryptor.exe tool Details Win32/Filecoder.TeslaCrypt is a trojan that encrypts files on local drives. To decrypt files, the user […]
Issue Your ESET product has detected the infection Spy.zbot or Win32/Zeus ESET technical support has directed you to this article to remove a Spy.zbot infection Solution I. Download and run the ESETZbotZRCleaner tool Download the ESETZbotZRCleaner tool and save the file to your Desktop. Once your download finishes, double-click the tool to run it. If prompted, click Yes at the User Account Control prompt. Cick Agree if […]