Solution Windows 7 / Vista / XP Open the main program window by double-clicking the ESET icon in your Windows notification area or by clicking Start → All Programs → ESET → ESET Smart Security, ESET Endpoint Security, ESET NOD32 Antivirus or ESET Endpoint Antivirus. Why is my icon a different color? Figure 1-1 Windows 10 To open the main program […]
Issue After completing installation, you are prompted to select whether your computer accesses a Public, Home or Work network Change the Firewall profile that ESET uses as the default setting for your network Solution The New network connection detected window displays when your ESET product detects a network that your computer has not accessed before. If you […]
Solution Business users | Android users Troubleshooting activation errors ESET products will display a number of ACT error codes (for example ACT.0, ACT.5, ACT.7, or ACT.21, view full list of ACT errors) if activation fails. To resolve these issues follow the steps below: Remove any previously installed antivirus software using the vendor’s approved method. Get Verify that your internet […]
Issue You receive the error message “This installation package is not supported by this processor type” ESET Technical Support has directed you to this article to learn whether your system is 32-bit or 64-bit I am a business user Details If you do not have your License Key or Username and Password, visit our lost license […]
Issue Uninstall and reinstall your ESET product to resolve an issue you are experiencing Upgrade your ESET product to the latest version Solution To view instructions for an operating system other than Windows, choose the appropriate operating system below: Mac Users | Linux Users | Android Users Have your ESET License Key available After you uninstall and reinstall your […]
Solution These are the latest version numbers available to download: Latest version of ESET Smart Security Premium 14.2.10.0 Latest version of ESET NOD32 Antivirus 14.2.10.0 Latest version of ESET Internet Security 14.2.10.0 Are you a business user? Are you a Linux user? Are you a Mac user? Are you an Android user? Determine which ESET Windows product do […]
Issue This article applies to earlier versions of ESET products If your ESET product is version 11.1 and earlier, follow the steps in this article. If your ESET product (home) is version 11.2 and later, click here. If your ESET product (business) is version 7.1 and later, click here. Prompted for a password when trying to access […]
Solution Windows 10 May 2020 Update The Windows 10 May 2020 update may affect the compatibility of your ESET product on Windows 10 operating systems. Home users: If your ESET product is version 10.1, 11, 12, or 13 you do not need to make any changes. Visit our Knowledgebase article for more information about the update. Business […]
I am a Mac user Details You are not required to purchase an additional license to reinstall your ESET product. Your existing license remains functional for the duration of your subscription regardless of how many times you remove or install the product on the computer to which it is wp-signup.phped. What’s new & changelog Solution […]
Issue If you receive the notification “installation ended prematurely” when upgrading to ESET Smart Security or ESET NOD32 Antivirus, see our Knowledgebase article for instructions Installation is not successful: “Rolling back action” Base Filtering Engine is missing Verify that Windows Data Execution Prevention (DEP) is not blocking installation If you are receiving “ESET Smart Security installation was […]