Issue Upgrade of Agents using the Components Upgrade Task (recommended Agent upgrade method) fails Upgrade ERA Agents 6.5 or ESET Management Agents 7.x on Windows clients using the ESET PROTECT Run Command task (alternative Agent upgrade method for advanced users). Solution If you also manage computers running Linux, see the instructions for upgrading Agents on managed Linux […]
Issue When deploying the ESET Management Agent Live Installer to a macOS/Linux client, the package is distributed as a .tar.gz file Extract PROTECTAgentInstaller.tar.gz and install the ESET Management Agent Deploy ESET Management Agent to a macOS client Deploy ESET Management Agent to a Linux client Solution Are you a Windows user? Deploy ESET Management Agent to a […]
Solution Gamer mode is a feature in ESET Windows home products: Activates by default when ESET detects any full screen application in use (games, movies, etc.) Maximizes performance and minimizes intrusion when full screen applications are running Postpones scheduled tasks (for example, modules updates or scheduled computer scans) Disables notification windows Minimizes CPU usage by […]
Details Protocol Filtering SSL/TLS Scanning Additional options ESET products automatically check the security of communications to and from your computer by default. In addition to standard network communications, SSL and TLS communications are also checked for security. See our Online Help topic for more information about Protocol Filtering and SSL/TLS scanning in ESET Smart Security Premium. Solution […]
Issue Disable automatic updates in your ESET Windows home product Details Keeping the update modules updated is an important part of obtaining the maximum level of security and protection. By default, your ESET product checks for updates every hour and downloads new updates when they are available (typically 2-3 times a day). However, you can […]
Issue You want to replace your existing license using ESET Server Security for Linux Solution ESET Server Security for Linux 8.x users ESET File Security for Linux 4.x users ESET File Security for Linux 8.x users Depending on your activation method, use the appropriate instructions below. Visit our online help topic for more detailed information. Activation […]
Solution Microsoft Windows Defender is a program that comes enabled by default with Windows Vista, Windows 7, Windows 8, and some version of Windows 10. You are not required to remove ESET on Windows 10 Depending on your version of Windows 10, you may receive a notification from Windows suggesting that you disable ESET. You […]
Solution Windows 10 May 2020 Update The Windows 10 May 2020 update may affect the compatibility of your ESET product on Windows 10 operating systems. Home users: If your ESET product is version 10.1, 11, 12, or 13 you do not need to make any changes. Visit our Knowledgebase article for more information about the update. Business […]
Solution Prior to enabling WWWI, you must import or replace your license file For instructions, see the following ESET Knowledgebase article: How do I replace my existing license with a new one in ESET Server Security for Linux? To activate the Web Interface of ESET Server Security for Linux, follow the steps below: Open the configuration file […]
Last Updated: October 24, 2020, 12:00 CEST Issue High CPU usage You receive the message “ESET Service encountered a problem and needed to close” on Windows XP or Windows Server 2003 Your ESET product has blank advanced settings, cannot update detection engine, etc. Firewall module version 1411.1 is present in your ESET product Remote Solution: Using […]