Issue Your ESET product detects the threat Win32/Goblin, Win32/Goblin.C.Gen or Win32/Goblin.e.gen. Solution Click the link below to download the ESETGoblinCleaner tool. Save the file to your Desktop: ESETGoblinCleaner.exe Click Start → All Programs → Accessories → Command Prompt. Windows 8 users: Press Windows key + F to search, click Apps, enter Command Prompt into the search bar and then click Command Prompt. Type the command cd %userprofile%Desktop (do not replace “userprofile” with your username–type the command exactly as shown) […]
Category: ESET for Windows
[KB7049] Clean a GandCrab infection using the ESET GandCrab decryptor
Issue Your ESET product detected a Win32/Filecoder.GandCrab infection Decrypt specific variants of your files using the ESETGandCrabDecryptor.exe tool (Currently only 979 released keys for Syrian victims are supported) Your personal files have become encrypted Your files have been renamed with one of the following extensions: .GDCB, .CRAB, .KRAB, or .RANDOM_CHARACTERS You receive the following messages your computer’s desktop background, […]
[KB5966] How do I remove a Win32/ELEX infection? (ESET)
Issue Your ESET product detects the threat ELEX (Win32/ELEX) Your web browser is modified by “yoursites123” Solution Prerequisite We recommend that you ensure that the following Microsoft Windows security patch (KB2533623) is installed on your system. Regular Windows updates will install the necessary security patch. To manually install the security patch, download and install the appropriate package […]
[KB6467] Clean an AES-NI or XData infection using the ESET AES-NI decryptor
Issue ESET products detect and block XData malware as a Win32/Filecoder.NLN and AES-NI as Win32/Filecoder.AESNI. Your ESET product detected a Win32/Filecoder.AESNI infection Decrypt your files using the ESETAESNIDecryptor.exe tool Your personal files have become encrypted Your files have been renamed with one of the following extensions: .aes256, .lock, .aes_ni_0day, .aes_ni, .decrypr_helper@freemail_hu, .~xdata~ You receive one of the following notes on […]
[KB2505] My computer has a virus—what should I do?
Issue You suspect that your computer is infected with a virus or malware You were directed by ESET technical support to complete preliminary malware troubleshooting Solution No internet connection If you cannot connect to the internet on the infected computer, visit: No internet connection due to malware. Back up any important or valuable files on your […]
[KB3238] How do I download, install and activate ESET Cyber Security Pro?
Details ESET Cyber Security Pro provides anti-malware, antivirus protection and an integrated firewall for Mac OS X. Solution Install ESET Cyber Security Pro Activate ESET Cyber Security Pro I. Install ESET Cyber Security Pro Download the latest install package from the ESET download page (or insert the ESET Cyber Security Pro CD into your CD drive): […]
[KB3158] Activate and set up Anti-Theft in your ESET Windows product
Issue Activate Anti-Theft on your device Recover a device marked missing in ESET Anti-Theft Create a new myESET account Details What is Anti-Theft? Our personal devices are constantly at risk of being lost or stolen. If your device is ever lost or stolen, ESET Anti-Theft enables you to monitor usage and track your missing device anywhere […]
[KB3187] Optimize your device for Anti-Theft in ESET Windows home products
Issue The “Attention required: Anti-Theft optimization warning” notification displays on the home screen of your ESET product ‘Windows Phantom Account’ cannot be created on a domain When your ESET product is installed on a computer that is connected to a domain, it is not possible to resolve the ‘Phantom Windows Account’ needed notification because Windows is not […]
[KB569] View the license expiration date for my Windows ESET home product
Issue You want to check the expiration date of your license Version 12, 13, and 14 Version 11 Possible delay Please allow 24-48 hours after entering your new Username, Password, or License Key for your updated expiration date to display. Solution Version 12, 13, and 14 If you are using an earlier version of ESET: View […]
[KB5982] Getting started with ESET Remote Administrator (ERA) – Windows
Solution ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]