Issue Users with a valid license can upgrade to the latest product version for free If you received an error after your product displayed a “Free Upgrade Available” notification, see our Knowledgebase article. If your license has expired, renew it here to upgrade. A new version of your Windows ESET home product has been released and you want […]
Solution Are you a Windows user? Are you an Android user? Installing on macOS 10.12 (Sierra) If you are unable to open ESET after installing on macOS 10.12 (Sierra), download a new installer file to make sure you are using the latest version. Click the ESET icon on the menu bar and select Open ESET Cyber Security or Open ESET Cyber […]
Issue ESET Technical Support has requested a Computer scan log You suspect that your computer is infected (slow or abnormal behavior) Access other types of log files Details Computer scans should be performed to examine your computer for infiltrations. We recommend that a Computer scan be run at least twice a month, or more frequently […]
Issue Your ESET product has detected the threat Win32/Merond.O Solution ESET has provided this Merond.O stand-alone tool to remove this particularly resilient threat. The Merond.O malware infects files and to clean these files, you must run the removal tool on the infected computer. NOTE: This tool must be run from the command line and if you […]
Issue Your ESET product has detected the threat Win32/Mabezat.A Solution Click the link below to download the ESETMabezatAdecrypter tool. Save the file to your desktop. Download ESETMabezatADecrypter.exe Click Start → All Programs → Accessories. Right-click Command Prompt and choose Run as administrator from the context menu. Windows 8 users: Press the Windows key + Q to open an app search and type cmd into the Search field. Right-click the cmd application when […]
Solution ESET has provided this Win32/IRCBot stand-alone tool to remove this particularly resilient threat. NOTE: This tool must be run from the command line and if you are running Windows Vista / 7 / 10 or Windows Server 2008, you will need to run the command prompt with elevated permissions. Right-click the following link and then click Save Target […]
Issue Your ESET product detects the threat Win32/Goblin, Win32/Goblin.C.Gen or Win32/Goblin.e.gen. Solution Click the link below to download the ESETGoblinCleaner tool. Save the file to your Desktop: ESETGoblinCleaner.exe Click Start → All Programs → Accessories → Command Prompt. Windows 8 users: Press Windows key + F to search, click Apps, enter Command Prompt into the search bar and then click Command Prompt. Type the command cd %userprofile%Desktop (do not replace “userprofile” with your username–type the command exactly as shown) […]
Issue Your ESET product detected a Win32/Filecoder.GandCrab infection Decrypt specific variants of your files using the ESETGandCrabDecryptor.exe tool (Currently only 979 released keys for Syrian victims are supported) Your personal files have become encrypted Your files have been renamed with one of the following extensions: .GDCB, .CRAB, .KRAB, or .RANDOM_CHARACTERS You receive the following messages your computer’s desktop background, […]
Issue Your ESET product detects the threat ELEX (Win32/ELEX) Your web browser is modified by “yoursites123” Solution Prerequisite We recommend that you ensure that the following Microsoft Windows security patch (KB2533623) is installed on your system. Regular Windows updates will install the necessary security patch. To manually install the security patch, download and install the appropriate package […]
Issue ESET products detect and block XData malware as a Win32/Filecoder.NLN and AES-NI as Win32/Filecoder.AESNI. Your ESET product detected a Win32/Filecoder.AESNI infection Decrypt your files using the ESETAESNIDecryptor.exe tool Your personal files have become encrypted Your files have been renamed with one of the following extensions: .aes256, .lock, .aes_ni_0day, .aes_ni, .decrypr_helper@freemail_hu, .~xdata~ You receive one of the following notes on […]