Issue You encountered an issue with ESET Mobile Security for Android that you cannot solve and you would like to contact ESET Technical Support Find your public license ID (Provide to Technical Support agents to determine your License Key) ESET Technical Support has requested a copy of your ESET Mobile Security for Android log file Send a […]
Issue You suspect that your device is infected (slow or abnormal behavior) Details Regular scanning can protect your device from the following: Threats that were already present on your device before your ESET security solution was installed. Dormant, potentially harmful files on your device which may have been undetectable by older virus definitions. Infections that […]
Issue You need to download the latest detection modules update or product version to troubleshoot a problem with ESET Mobile Security for Android Solution Video Tutorial Do I need to update manually? ESET Mobile Security will update automatically at least once a day as long as your Android device has an active internet connection. Performing […]
For customer advisory ca7320, please click here: Exclusions path format fixed Issue On January 9, 2019, Google Play restricted the use of the SMS and Call permissions that some ESET features: SOS button and Parental messages in ESET Parental Control. To address the issue, ESET created the new ESET SMS Tool application which allows you can […]
Issue You have already installed ESET Mobile Security for Android and need to add a Trusted contact (formerly Trusted friend) ESET Mobile Security for Android 5.3 users ESET Mobile Security for Android 5.2 and earlier users Details Add Trusted contacts to help you protect your device if it is lost or stolen. Phone numbers in […]
Issue ESET Mobile Security for Android frequently asked questions Is SIM Guard available in my version of ESET Mobile Security for Android SMS Remote Text Commands ESET Mobile Security Known Issues Privacy Policy for App permissions Solution How do I install ESET Mobile Security for Android? See our ESET Knowledgebase article for instructions to Download and install ESET […]
Issue What’s new Available features System Requirements Features available in the free and premium versions of ESET Mobile Security New features available in the latest version of ESET Mobile Security Google Play version: To find the latest version of ESET Mobile Security available for your device, open the Google Play app on your device or open the main menu […]
Issue You purchased your ESET Mobile Security product from eset.com You were directed by Technical Support to download the APK installer file Solution Amazon Kindle devices If you have an Amazon Kindle device, install ESET Mobile Security directly from the Amazon store. Download the APK installation file. If you downloaded the installer (.apk file) to your […]
Issue Upgrade ESET Mobile Security for Android to the latest version ESET Mobile Security installed from Google Play or Amazon Appstore ESET Mobile Security installed from the APK installation file Solution Upgrade your app installed from Google Play or Amazon Appstore Upgrades to the ESET Mobile Security for Android application from Google Play or Amazon […]
Issue You have the premium version of ESET Mobile Security for Android and need to set up your premium features Set up SMS & Call Filter, Security Audit, Trusted Contacts (formerly Trusted friends), Anti-Theft and Anti-Phishing features for maximum protection of your device Ensure you have multiple options to unlock your device if you lose […]