How do I take a screenshot? (EMSISOFT) 0 (0)

There are some specialized tools for screenshot creation but we will focus on the method that works with standard Windows applications: Press the Print Screen (Prt Sc) key on your keyboard to create a screenshot of your current screen in your clipboard. If you don’t want to create a screenshot of the whole screen but […]

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How do I cause a controlled blue screen? (EMSISOFT) 0 (0)

Controlled blue screens are a safe and useful way to diagnose complete system hangs or freezes. Due to the size of the resulting memory dumps (a kernel or full memory dump is required) though we will explicitly ask you to perform a controlled blue screen. So there is no reason to keep this option enabled […]

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My e-mail address has changed. What should I do now? (EMSISOFT) 0 (0)

If you changed your e-mail address to a new one, please do the following: Please log into MyEmsisoft using your user account details. Then, click your name in the top right corner and click ‘My Account’. Click the button ‘Change email’ and enter your new email address. Save your input. From now on your new e-mail address […]

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How do I configure automatic memory dumps in case of blue screens? 0 (0)

The easiest way to configure your system to produce memory dumps in case of blue screens is through a tool called BellaVista: Download BellaVista from the author’s home page. Just unpack the downloaded ZIP file and execute the BellaVista.exe in the directory that matches your system’s architecture (“win32” for 32bit systems and “x64” for 64bit systems). […]

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How do I create a manual full application crash dump? (EMSISOFT) 0 (0)

Manual crash dumps are useful for diagnosing application hangs or freezes. Due to the size of manual crash dumps though, please do not send them in unrequested. To create a manual crash dump, Microsoft’s ProcDump utility may be used. Download ProcDump from the Microsoft website. Once you have downloaded the Procdump.zip file, right click on it […]

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How do I create Fiddler logs? (EMSISOFT) 0 (0)

These instructions should only be followed by request of Emsisoft support staff in process of diagnosing an open support case, rather than being provided proactively. Please download and install Fiddler from this link, then follow the instructions below: After installing Fiddler, if it doesn’t run automatically, click the Windows start menu button, then find and click […]

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Remote Support: How do I use TeamViewer? (EMSISOFT) 0 (0)

TeamViewer can be used by our team to remotely access your computer, at your discretion, in order to make it easier for our support team to assist you. Here’s how to get connected with TeamViewer if one of our support representatives has asked you to use it: Download and run/open TeamViewer QuickSupport  version 15 from this […]

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