After paying for your first subscription, you will be provided with a login and password for accessing https://www.drweb.com/saas/mydrweb/. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
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My operating system does not support Dr.Web. What should I Do ?
You won’t be able to use the Dr.Web Anti-virus service. Look through our other Dr.Web products and try to choose a Dr.Web anti-virus for your OS. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
Will my computer protected from viruses if it is disconnected from the internet ? (Dr.Web)
Yes. Despite the fact that the software won’t receive updates when your PC is disconnected from the Internet, all the components that protect the hard drives, removable media, and email will remain operational. IMPORTANT! The Internet is not the only source of malware that can infiltrate your computer. That’s why you need to regularly update the […]
What are the benefits of the Dr.Web Anti-virus service ?
It is very convenient to use the Dr.Web anti-virus on a subscription basis. There’s no need to immediately pay for a license for a year and longer; subscriptions are available for any period, starting from one month; they are renewed automatically and can be suspended and resumed at any time; users can instantly switch from […]
What is a sublicense agreement, the terms of which the customer needs to accept when subscribing for the first time ? (Dr.Web)
A sublicense agreement is concluded between the user and reseller when the user subscribes to the service. The user can read the text of the sublicense agreement in the section Get Dr.Web before taking out a subscription. The agreement describes the responsibilities of the parties as well as the scope of the Dr.Web usage rights licensed to […]
Who sells service subcriptions ? (Dr.Web)
Resellers sell subscriptions to customers. These are certified partners that have a valid partner certificate. Information about the certificate, including its expiration date, is available in the Subscription Control Center, in the Supplier tab. Resellers act in accordance with sublicense agreements that give them the right to sell subscriptions to customers. Source : Official Dr.Web Brand Editor […]
What exactly is this Service (Dr.Web)
The service is a subscription license (a right) to use the protective features of Dr.Web for Windows, Windows Server, macOS, macOS Server and Android within a specific timeframe. Learn more. The subscription fee also includes: virus database updating; software module updating; consultations via a web form in the SCC; stored histories of user support requests; analyses […]
Reasons why Doctor Web may decline requests for free data recovery from users who purchased commercial Dr.Web licenses
Doctor Web is entitled to decline a user’s request for free data recovery if at the time of the incident: The PC on which the incident occurred had the Anti-virus installed on it rather than the Comprehensive Protection solution*. Either Dr.Web was not updated with the default settings or the system was not rebooted after […]