Yes, if the service is not supplied by the access provider. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
Category: Dr. Web Business
How can I prove to inspection bodies that I am using licensed software? (Dr.Web)
On the Control tab of the Subscription Control Center, check the box next to the name of the computer and click on ‘Details’. The ’Information’ tab will open. In the box on the right, click on ‘Generate license certificate’. Download an electronic version of the certificate, and save it on your PC. The certificate gives […]
How can I refill my account with a prepaid card? (Dr.Web)
If you have a physical prepaid card, go to the Subscription Control Center. Click on ‘Balance’ in the upper right-hand corner. The ‘Refill my account’ window will open. Select the payment system: in your case, it is ‘Dr.Web cards’. Erase the scratch-off strip and enter the card number (the alphabetic code) in the ‘Card number’ […]
How can I calculate the subscription cost? (Dr.Web)
On the ‘Support’ tab of the Subscription Control Center, select ‘Calculator’. To perform calculations, select the subscription package and the total number of PCs and servers to be protected. The calculation will be made automatically. As a result, you will get the exact cost of the subscription, as well as the amount recommended for payment. […]
How can I unsubscribe from the service? (Dr.Web)
Select ‘Terminate subscription’ on the ‘Administration’ tab of the Subscription Control Center. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
Can I suspend my subscription? (Dr.Web)
Yes. In order to suspend a subscription, go to the ‘Administration’ tab of the Subscription Control Center and select ‘Suspend’. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
How can I renew my subscription? (Dr.Web)
You don’t need to worry about renewing your subscription manually; automatic monthly renewal is activated as soon as you subscribe. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
When does Dr.Web start protecting my computer ?
Once you have subscribed to the service and installed the required software on your PC. In step 2 of the subscribing process, you will be prompted to download the installation package that will install the service software on your PC. Subsequently, an installation package URL will be available on the ‘Control’ tab of the Subscription […]
When does the subscription period start ? (Dr.Web)
From the moment you subscribe to the service. A unique installation package is instantly created on the service provider’s server, and the subscription begins. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
Can I Switch to another subscription package while my current subscription is still valid ? (Dr.Web)
Upgrades and downgrades are free of charge. If daily charging is in effect, subscribers can take out a new subscription to the needed package. If monthly charging is in effect, money paid in advance by subscribers switching from Dr.Web Classic to other packages will not be refunded. Dr.Web Premium subscribers will not lose money when […]