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Category: BitDefender for MAC
How to uninstall Bitdefender from your Mac – NETGEAR Armor edition
With your NETGEAR Armor subscription, you can install Bitdefender Total Security on all your devices (Windows, macOS, Android and iOS). If you need to uninstall Bitdefender from your Mac, follow the steps below. 1. Minimize any open windows and click on an empty space on the desktop. 2. Click on Go from the menu bar and select Applications. 3. In […]
Switch Account: Connect Bitdefender to another Central account
You can change the Central account (e-mail address) associated with each of your Bitdefender apps from the Switch Account feature. To connect the installed Bitdefender products to a different Central account, follow the instructions below. NOTE: The features of the Bitdefender product will change according to the subscription available on the new Central account. Click the […]
Bitdefender TrafficLight: Removing this browser extension on Mac
To remove the TrafficLight extension from Mozilla Firefox, follow these steps: 1. Open your Mozilla Firefox browser. 2. In the top menu bar, click on Tools, then select Add-ons. 3. Select Extensions on the left column. 4. Select the TrafficLight extension and click on ••• then choose Remove. 5. Click on Remove to confirm the action. To remove the TrafficLight extension from Google Chrome, follow these steps: 1. Open your Google […]
What to do when encountering technical issues on Mac? (How to generate a BDProfiler log) (Bitdefender)
There are very rare situations when Bitdefender Antivirus for Mac encounters issues that are impeding the product to work as designed. In these cases we need to perform certain steps, to see why the product’s functions are not performing as they should. In order to troubleshoot and solve any issues that may appear with Bitdefender Antivirus for Mac […]
How to deal with browsing slowdown on your Mac (Bitdefender)
The main causes of browsing slowdowns on your Mac are toolbars, different add-ons and plug-ins, adware and spyware and multiple security solutions. To deal with such slowdowns, follow the steps detailed below. 1. Reset your browser. Depending on the browser you use, the following articles might help you: Instructions for Safari users Instructions for Chrome users Instructions […]
How to take a screenshot on Windows, Mac, Android, or iOS (Bitdefender)
There are several ways to capture your screen on a device running Windows, macOS, Android, or iOS. Select one of the following depending on your operating system to learn more: How to take a screenshot on Windows » On Windows, there are several ways to take a screenshot: Using the Print Screen key on your keyboard […]
Generate a BDSYS log on Mac (Bitdefender)
This article helps you provide the support team essential troubleshooting information in case your Mac seems infected, but Bitdefender does not detect any threats. When you contact Bitdefender support, a representative may ask you to provide a BDSYS log from the affected Mac. The BDSYS tool gathers system settings and logs, necessary for malware analysis. To […]
How to clear cache, cookies and add-ons in Firefox on Mac
The instructions presented below will help you reset Mozilla Firefox, in order to deal with issues caused by adware on macOS: • Hold the Shift key (on your keyboard) and then click on the Firefox icon, from the Dock. • In the Top menu bar please click on Firefox and then on Preferences. • In the Privacy section click on Clear your recent history. […]
How to clear the cache and cookies in Chrome on Mac (Bitdefender)
The instructions presented below will help you reset Google Chrome on Mac, in order to deal with issues caused by adware: • Hold the Shift key (on your keyboard) and then click on the Chrome icon, from the Dock. • Click on the Menu button in the upper-right corner, go to More Tools, then select Extensions • Uninstall any extensions that you […]