On iOS devices, you can force close an app when it becomes unresponsive. Periodically, people will close all their apps which is unnecessary but harmless. IMPORTANT: Do not force close the Malwarebytes app. Force closing Malwarebytes for iOS prevents iOS from periodically running our background tasks. In order to keep the protection for Call Protection and Ad […]
When attempting to purchase a Malwarebytes Premium subscription on your iOS device, you might see a Cannot connect to iTunes Store alert message or similar. If you experience this message when attempting to purchase a premium subscription on iOS, refer to Apple’s support article If you can’t connect to the App Store, iTunes Store, or Apple Books for assistance. […]
Malwarebytes Premium on iOS offers Call Protection to alert you of any potential scam callers. If you receive an Error Enabling Extension message, or do not see the Malwarebytes button under the Call Blocking & Identification menu of your iPhone’s Settings, follow the troubleshooting steps below to fix the error and enable Call Protection. Close and reopen iOS Settings app […]
Google Play changed their requirements for call and SMS permissions, to limit the apps that are allowed to use these permissions. Google Play notified us that our app would be one of many affected by these changes. We had appealed this decision, however, we are required to make these changes because anti-virus / security use […]
As a security measure, Android devices may temporarily disable the Accessibility settings to save power, or to update an app. Accessibility must remain enabled so Malwarebytes Safe Browsing Scanner can function properly. You can prevent Accessibility from disabling Safe Browsing Scanner by toggling off the Battery optimization setting for Malwarebytes. Disabling Battery optimization keeps Safe […]
After installing Malwarebytes on Android or Chromebook, you may notice ‘See ignored issues” and “Fix issues” messages on the app’s Dashboard. Each of these messages details issues identified by Malwarebytes on your device. Depending on the amount of messages, you may need to scroll down to view all of them. These issue messages are color […]
If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool on your Mac device. This tool is designed to gather data that may help us isolate and resolve issues with Malwarebytes for Mac. You must have minimum macOS 10.10.x to run this tool. Run Malwarebytes Support Tool […]
At times, there can be technical issues when trying to activate Real-Time Protection with Malwarebytes for Mac. On macOS 10.13 (High Sierra) or later, Apple requires your approval to allow the Real-Time Protection feature. For more information, see Real-Time Protection in Malwarebytes for Mac. Malwarebytes may ask you to allow the Real-Time Protection feature at the […]
Some activation issues in Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character. Malwarebytes for Mac may not accept your license key if: the characters in your license key have been entered incorrectly. the license key is not compatible with the Malwarebytes product you are trying to activate. the license […]
There are some issues with Malwarebytes for Mac and macOS Mojave (10.14), due to a Mac feature called TCC. This article explains TCC, what the issues are, and how to work around them. TCC meaning TCC is a Mojave feature that controls access to certain user data and stands for Transparency, Consent, and Control. TCC […]