This topic provides information on using zero-rated apps or services with FREEDOME VPN. If your Internet Service Provider (ISP) offers zero-rated apps or other internet services free of charge, you may be charged for these when using FREEDOME. To avoid unwanted data charges, make sure your FREEDOME VPN is turned off when accessing such apps or services. […]
In some situations, FREEDOME VPN refuses to connect to any of the virtual locations with the IPSEC/IKEv2 protocol on Windows. There are several reasons for this. For example the home router or some other network device between the FREEDOME VPN client and the server may block the IPSEC/IKEv2 protocol. As some network devices have had […]
This topic describes what to do if netsh.exe fails. FREEDOME VPN uses the netsh.exe component from the Windows operating system. If something fails with netsh.exe when making a VPN connection, FREEDOME VPN shows the following error message: Your encrypted VPN connection cannot be created because of issues with network configuration (netsh.exe fails). See the help article for more […]
This topic explains why some emails sent through web.de may be regarded as spam. When FREEDOME VPN is turned on and emails are sent through the web.de’s email service, the messages may be considered spam by the recipients. Without FREEDOME VPN, the same emails are not, however, treated as spam. The reason for this is […]
This topic explains why FREEDOME VPN tries to access the Let’s Encrypt website. If you monitor the network traffic from FREEDOME VPN on Windows, you may notice an HTTPS connection to address https://valid-isrgrootx1.letsencrypt.org/. FREEDOME VPN uses the Let’s Encrypt certificates on our servers for the IPSec connectivity. As Microsoft Windows doesn’t automatically update all the Let’s […]