This topic explains why sometimes when FREEDOME VPN is on you cannot connect to a public WiFi network. Symptoms I try to connect to a public WiFi network. To ensure that I can safely use the network, I have FREEDOME VPN turned on. However, I can’t connect to the WiFi network. Diagnosis There are two […]
This topic explains what to do if the messaging app on your device has difficulties in receiving message when FREEDOME VPN is on. Symptoms You are using a messaging app on your iPhone or iPad but have problems receiving messages when FREEDOME VPN is turned on. Diagnosis Normally, FREEDOME VPN closes the VPN connection after […]
This topic explains why FREEDOME VPN sometimes does not accept the account ID you have bought. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have bought an F-Secure FREEDOME VPN subscription. When you enter the account ID in the FREEDOME VPN app, the […]
This topic explains why FREEDOME VPN sometimes does not accept the promotional code you have received. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have received a promotional code for FREEDOME VPN. When you enter the code in the FREEDOME VPN app, the […]
This topic explains why some online casinos may block your user account when using FREEDOME VPN. Symptoms You try to access an online casino but the connection is blocked. Diagnosis To prevent stolen user accounts from being abused, some online casinos (and possibly some other sites) perform origin checks to the connections. For example, if […]
This topic explains what to do if FREEDOME VPN is not able to connect to any location. Symptoms FREEDOME VPN is unable to connect to any locations. This seems to happen more on WiFi networks than with mobile data. Diagnosis By default, FREEDOME VPN uses the IKEv1 protocol. With devices running iOS 10 or later, […]
If you use a wired network connection via Firewire-USB and USB-ethernet adapters on your iPhone or iPad while FREEDOME VPN is turned on, the iOS operating system will not show the VPN icon on the top of the screen. Despite this, the network traffic still goes through FREEDOME VPN. Source : Official F-Secure Brand Editor […]
This topic explains what to do if FREEDOME VPN cannot establish a VPN connection if a Sagemcom modem is in use. Symptoms F-Secure FREEDOME VPN cannot establish a VPN connection through a Sagemcom modem when using FREEDOME VPN on iPad or iPhone. Diagnosis Some Internet Service Providers, including the Finnish ISP called DNA, distribute Sagemcom […]
This topic explains what to do if FREEDOME VPN blocks access to WiFi network without internet connection. Symptoms Unable to connect to a WiFi network that is not connected to the internet on my iPhone or iPad when FREEDOME VPN is turned on. Diagnosis The FREEDOME VPN client tries to connect to the selected FREEDOME […]
When FREEDOME VPN establishes a connection, the VPN icon should appear on the status bar on the top of the iPhone or iPad screen. Sometimes, the VPN icon may not appear on the status bar despite the fact that the FREEDOME VPN connection has been established. You can confirm this as follows: FREEDOME VPN’s own user interface […]