This topic explains what to do if FREEDOME VPN cannot establish a VPN connection if a Sagemcom modem is in use. Symptoms F-Secure FREEDOME VPN cannot establish a VPN connection through a Sagemcom modem when using FREEDOME VPN on iPad or iPhone. Diagnosis Some Internet Service Providers, including the Finnish ISP called DNA, distribute Sagemcom […]
This topic explains what to do if FREEDOME VPN blocks access to WiFi network without internet connection. Symptoms Unable to connect to a WiFi network that is not connected to the internet on my iPhone or iPad when FREEDOME VPN is turned on. Diagnosis The FREEDOME VPN client tries to connect to the selected FREEDOME […]
When FREEDOME VPN establishes a connection, the VPN icon should appear on the status bar on the top of the iPhone or iPad screen. Sometimes, the VPN icon may not appear on the status bar despite the fact that the FREEDOME VPN connection has been established. You can confirm this as follows: FREEDOME VPN’s own user interface […]
iPhones and iPads running on the iOS operating system (including the newest version 13.4) have a vulnerability which allows data to bypass the VPN. In short, when forming a VPN connection with FREEDOME VPN or any other similar VPN product, iOS does not terminate the existing connections. Because of this, the existing connections remain active […]
When using a Google service, such as Google Search, with FREEDOME VPN turned on, Google may ask you to confirm that you’re not a robot. This is also known as a CAPTCHA check. There are different versions of CAPTCHA checks in the various Google services. The most common is just a simple checkbox but some […]
This topic provides information on using zero-rated apps or services with FREEDOME VPN. If your Internet Service Provider (ISP) offers zero-rated apps or other internet services free of charge, you may be charged for these when using FREEDOME. To avoid unwanted data charges, make sure your FREEDOME VPN is turned off when accessing such apps or services. […]
This topic describes what to do if you get a user authentication error message when using the IKEv2 protocol. When using a FREEDOME VPN version earlier than 3.2.0 on iPhone or iPad, the following error message is shown if IKEv2 protocol is selected: User authentication failed. The FREEDOME VPN servers no longer support IKEv2 in the […]
This topic explains why some emails sent through web.de may be regarded as spam. When FREEDOME VPN is turned on and emails are sent through the web.de’s email service, the messages may be considered spam by the recipients. Without FREEDOME VPN, the same emails are not, however, treated as spam. The reason for this is […]