This topic explains why FREEDOME VPN sometimes does not accept the promotional code you have received. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have received a promotional code for FREEDOME VPN. When you enter the code in the FREEDOME VPN app, the […]
This topic explains why some online casinos may block your user account when using FREEDOME VPN. Symptoms You try to access an online casino but the connection is blocked. Diagnosis To prevent stolen user accounts from being abused, some online casinos (and possibly some other sites) perform origin checks to the connections. For example, if […]
This topic explains what to do if FREEDOME VPN terminates after having asked for account elevation. Symptoms When you install or upgrade FREEDOME VPN, you are asked to elevate your user account and enter the administrator password as FREEDOME VPN requires administrator rights for the configuration. Instead, FREEDOME VPN fails to complete the configuration and […]
When using a Google service, such as Google Search, with FREEDOME VPN turned on, Google may ask you to confirm that you’re not a robot. This is also known as a CAPTCHA check. There are different versions of CAPTCHA checks in the various Google services. The most common is just a simple checkbox but some […]
This topic provides information on using zero-rated apps or services with FREEDOME VPN. If your Internet Service Provider (ISP) offers zero-rated apps or other internet services free of charge, you may be charged for these when using FREEDOME. To avoid unwanted data charges, make sure your FREEDOME VPN is turned off when accessing such apps or services. […]
This topic explains what to do if the VPN app prevents network access when using VMware Fusion 12 on a host. Symptoms When you install the newest VMware Fusion 12 on macOS 11.0 (Big Sur) and there is a VPN app, such as FREEDOME, used on the host computer, the virtual machines under the VMware […]
This topic explains why some emails sent through web.de may be regarded as spam. When FREEDOME VPN is turned on and emails are sent through the web.de’s email service, the messages may be considered spam by the recipients. Without FREEDOME VPN, the same emails are not, however, treated as spam. The reason for this is […]
If you have technical problems with your product, you can create and send a log file to our technical support. If our technical support asks you to send logs to us, follow the instructions given below. The log file contains information that can be used for troubleshooting and solving problems specific to your device. Note: Do […]
This topic explains why FREEDOME VPN does not work in the United Arab Emirates and other Persian Gulf area countries. Symptoms The FREEDOME VPN app cannot connect to any of the FREEDOME VPN servers when the device is in the following Persian Gulf area: Bahrain Iraq Kuwait Oman Qatar Saudi Arabia United Arab Emirate At […]
This topic explains why FREEDOME VPN does not work in China. Symptoms When residing in China, the FREEDOME VPN app often cannot connect to any of the FREEDOME VPN servers. Occasionally, some of the FREEDOME VPN locations may work, but often not. When residing outside China, accessing Chinese website or other Chinese internet services often […]