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NOTICE – On August 4 2021, Malwarebytes Endpoint Security reached its End of Life. For more information, see the Malwarebytes Endpoint Security End of Life notice. To upgrade to a supported version of Malwarebytes, see Malwarebytes Endpoint Protection or Malwarebytes for Teams.

Sometimes the support agent will request Management Server logs to look into the issue further. To collect these logs, please follow the instructions below.

Windows Server 2008

  1. Go to Start > All Programs > Malwarebytes Management Server > Collect System Information

  2. Run the utility and save the zip file to a location of your choosing.

Windows Server 2012 and greater

  1. Press the Windows Key or Start Button.

  2. Type in Collect System Information and click on it when it appears.
  3. Run the utility and save the zip file to a location of your choosing.

When you are finished, please attach it to the e-mail in the reply back to the support agent. If you are collecting it for a new case, please submit a request for a ticket on the Malwarebytes Support site.

Source : Official Malwarebytes Brand
Editor by : BEST Antivirus KBS Team

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