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Sometimes the support agent will request Management Server logs to look into the issue further. To collect these logs, please follow the instructions below.
Windows Server 2008
- Go to Start > All Programs > Malwarebytes Management Server > Collect System Information
- Run the utility and save the zip file to a location of your choosing.
Windows Server 2012 and greater
- Press the Windows Key or Start Button.
- Type in Collect System Information and click on it when it appears.
- Run the utility and save the zip file to a location of your choosing.
When you are finished, please attach it to the e-mail in the reply back to the support agent. If you are collecting it for a new case, please submit a request for a ticket on the Malwarebytes Support site.
Source : Official Malwarebytes Brand
Editor by : BEST Antivirus KBS Team
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