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Background
In addition to the Master Password that you created when True Key was first set up, True Key can be configured with other types of sign-in methods. These other types of sign-in methods use biometric authentication. Biometric authentication is a method of identifying someone by using one or more distinguishing biological identifiers. These identifiers include fingerprint, retina or iris patterns, voice, or facial signatures.
The biometric authentication methods used by True Key include:
- Facial recognition – where you can sign into True Key with your face
- Fingerprint recognition – where you can sign into True Key with your fingerprint
When McAfee first introduced biometric authentication to True Key, these authentication methods were not as widely used as they are today. For example Face ID, which is now commonly used on Apple devices, did not exist. Because of this reason, we developed our own facial recognition solution for True Key. Our facial solution works differently from the native Face ID, Trusted Face, or Windows Hello solution that you might now use on your iOS, Android, or Windows device.
What is changing?
We are replacing the McAfee-developed biometric authentication methods in True Key, with the native biometric sign-in methods that are already present on your device.
This table shows the biometric authentication methods that are being removed from True Key, and how they are being replaced:
| Device | Authentication method being removed | New authentication method |
| iPhone 8 and earlier | McAfee “Face” (facial recognition) | iOS Touch ID |
| iPhone X and later | Touch ID | iOS Face ID |
| iPads | McAfee “Face” | iOS Touch ID |
| Android devices | McAfee “Face” | Android Fingerprint |
| Windows PCs | McAfee “Face”, and “Fingerprint scanning” | Windows Hello1 |
| macOS computers | No change | No change2 |
1 McAfee is aware of a problem with True Key and Windows Hello after applying the Windows 10 October 2018 update.
2 Even though the table shows no changes to authentication methods for macOS, you must still install the updated macOS version of True Key. Look out for a prompt in True Key to install the update.