This article covers how to address Sophos Home dashboard messages.
Generic Sophos Home Dashboard messages
- Sophos Home PC/Mac does not appear on the dashboard
- Third Party Antivirus – Running two antivirus programs can reduce your security
- Sophos Home- Known issues
macOS specific Sophos Home Dashboard messages
“This device is vulnerable”
Common causes and troubleshooting steps:
- If you just installed/updated Sophos Home OR your macOS version, restart the Mac and wait 15 mins.
- Check that all protection layers are enabled on the dashboard:
1 – Log in to your Sophos Home Dashboard
2 – Choose the desired computer and click on the PROTECTION tab
3 – Switch any gray sliders to the blue position by clicking on them
4 – Repeat step 3 for every sub-section of the PROTECTION tab (General, Ransomware and Web) as needed. - If the issues persist follow these articles based on your macOS version:
Windows specific Sophos Home Dashboard messages
“This device is vulnerable”
Common causes and troubleshooting steps: guidelines:
- If you just installed/updated Sophos Home OR your OS version, restart the computer and wait 15 minutes.
- Check that all protection layers are enabled on the dashboard::
1 – Log in to your Sophos Home Dashboard
2 – Choose the desired computer and click on the PROTECTION tab
3 – Switch any gray sliders to the blue position by clicking on them
4 – Repeat step 3 for every sub-section of the PROTECTION tab (General, Exploits , Ransomware and Web) as needed. - If the issues persist, click here for re-installation steps
“Reboot required after software update”
- Follow the steps listed here Reboot required appears on the Sophos Home Dashboard
Detection related messages
This section applies to malware detection entries listed in the dashboard, as well as website detections (including bypassed by user, or blocked sites)
- Warn bypassed by user
- Troubleshooting Sophos Home Detections
Source : Official Sophos Brand
Editor by : BEST Antivirus KBS Team
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