Installation failed on Sophos Home Mac (Troubleshoot)

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Applies to: Sophos Home for macOS

You encounter the below error message in installing Sophos Home on your Mac computer:
The installation failed. The software was not installed successfully. Remove the software and re-install.

mceclip0.png

Cause

This issue happens when Sophos Home detects another installation instance of Sophos Home or other Sophos anti-virus products and fails to cleanup its remnants.

Solution

There are two ways to solve the issue:

Option 1.

  • Run the Installer directly from the package contents:
    1. Double-click on SophosInstall. 1.png
    2. Right-click on Sophos Installer then select Show Package Contents.2.png
    3. Go to Contents > MacOS > Installer.3.png
    4. Double-click on Installer to run it.
      4.png
      If you still receive the same installation error message, follow the succeeding solutions below.

Option 2.

  • Follow this article to remove any Sophos Home leftovers: Uninstalling Sophos Home on Mac computers
  • If the issue persists, review this article Unable to install/uninstall Sophos Home on Mac computers – Advanced users. 

Source : Official Sophos Brand
Editor by : BEST Antivirus KBS Team

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