Allowing games to run along Sophos Home

Symptoms: During gameplay, you may get a Dynamic Shell Code detection for Diablo II Resurrected

Solution: Adding a local exclusion for the game executable (D2R.exe) path will resolve this issue.

Symptoms:
On Windows 7 6.1.7601 SP1 build 7601 Diablo 3 will crash on launch if Sophos Home’s Exploit Mitigation is active. This is due to a conflict between these applications in this environment.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (Diablo III64.exe).
This issue is not present on Windows 10.

Symptoms:
Launching Fallout 76 will be blocked by Sophos Home if Exploit Mitigation protection is active.
Solution:
Adding a local exclusion for the game executable (Project76_GamePass.exe) path will resolve this issue. NOTE: You may not able to add a local exclusion directly by selecting the game executable (Project76_GamePass.exe) path because of a file permission issue.

Workaround steps:
1. Open Sophos Home application system tray (Locating the Sophos Home version)
2. Click on “Help” on the left side
3. Select “Troubleshooting”
4. Click on “Add local exclusion”
5. Copy the game executable path:
(For example, copy- C:\Program Files\WindowsApps\Mutable\BethesdaSoftworks.Fallout76-PC_1.0.30.0_x64__3275kfvn8vcwc\Project76_GamePass.exe)
6. Paste it under “Add local exclusion” > Select open
7. Above steps will add the local exclusion for Project76_GamePass.exe

Symptoms:
This mod will be prevented from running by Sophos Home’s Exploit mitigation feature.

Solution:
This can be resolved by adding a local exclusion for the path of the FiveM executable (typically C:\Users\{{UserName}}\AppData\Local\FiveM\FiveM.app\cache\subprocess\FiveM_GTAProcess.exe

Symptoms:
You are unable to launch Forza Horizon games due to Sophos Home blocking it, or nothing happening. For example:  Launching Forza Horizon 4 will be blocked by Sophos Home if Risk Reduction protection is active.
Solution:
Adding a local exclusion for the game executable (for example: ForzaHorizon4.exe) path will resolve this issue.
NOTE: You may not able to add a local exclusion directly by selecting the game executable (for example: ForzaHorizon4.exe) path because of a file permission issue.
You’ll need to find the game executable file,  and add the entire path (which may change from computer from computer) –

Follow these steps to add the needed exclusion: 
1. Open Sophos Home application system tray (Locating the Sophos Home version)
2. Click on “Help” on the left side
3. Select “Troubleshooting”
4. Click on “Add local exclusion”
5. Copy the game executable path from the C: drive (this will exist regardless of where the actual game installation is located- Refer to Path examples for ideas where to search)
6. Paste it under “Add local exclusion” > Select open
7. You  may need to restart your computer for it to take the changes

Symptoms:
Launching Mass Effect Legendary Edition will be blocked by Sophos Home if Prevent code cave utilization is active.
Solution:
Adding a local exclusion for the game executable (MassEffectLauncher.exe) path will resolve this issue

(for example C:\OriginGames\Mass Effect Legendary Edition\Game\Launcher\MassEffectLauncher.exe)

Symptoms:
After launching Sea of Thieves, it immediately closes due to a conflict with Sophos Home’s exploit mitigation feature.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable.

Symptoms:
When launching Sims 4 through origin the game crashes.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (typically c:\program files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe) OR by toggling off ‘Prevent code cave utilization’ under the advanced settings for exploit mitigation (this last option is the least recommended, as it will leave the computer vulnerable to code cave attacks).

Symptoms:
Updating Star Ware Squadrons in EA Origin will fail with Sophos Home’s ransomware protection enabled.

Solution:
The workaround is to temporarily disable this feature. This is done at the user’s discretion with the understanding that you may not be protected against Ransomware while this feature is disabled and should be immediately turned back on once the update is completed.

This is done by toggling the Ransomware setting to the left (off) on the Ransomware tab of your Sophos Home Dashboard for the affected device.

Symptoms:
On Windows 7 6.1.7601 SP1 build 7601 WoW will crash on launch if Sophos Home’s Exploit Mitigation is active. This is due to a conflict between these applications in this environment.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (Wow.exe). This issue is not present on Windows 10.

Source : Official Sophos Brand
Editor by : BEST Antivirus KBS Team