Error occurred during application installation (Kaspersky)

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If you get the message “Error occurred during application installation”, follow the instructions below.

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Step 1. Create a restore point

If you are using Windows 10:

  1. Click on the Windows search icon.
  2. Type “create a restore point” in the search field and click Create a restore point.

Search in Windows 10 with the Create a restore point item found.

  1. Open the System Protection tab, select the disk for which you want to create the restore point.
  2. Click Configure.

System Properties window with the System Protection tab open.

  1. Select Turn on system protection and click OK.

The System protection window with the option turned on.

  1. Click Create.

System Properties window with the Create button highlighted.

  1. Enter the description for the restore point and click Create.

The System Protection window with the restore point description.

  1. Click Close.

Notification on successful restore point creation.

A restore point for the local disk C in Windows 10 will be created.

If you use one of the earlier operating system versions, click the link to view the guide on the Microsoft support website:

 

Step 2. Make sure you have an activation code for your Kaspersky application

After you create a restore point, make sure you have a 20-digit activation code for your Kaspersky application. You will need to enter it after you reinstall the application.

The code contains Latin letters and numerals divided into four groups of 5 characters.

If you bought the product offline on a CD, you will see the activation code on the Quick Start Guide you find in the box.

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If you bought the product online, the activation code will be in the e-mail from the online store.

If you lost the activation code, restore it using the guide in this article.

 

Step 3. Delete the files of the earlier installed product versions

  1. Download the removal tool for Kaspersky applications.
  2. The downloaded file will appear in the lower part of the browser window. Run the file.
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  1. The tool window opens. To continue, click I agree.
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  1. The removal tool will search for remaining files of previously installed Kaspersky Lab products. For successful installation, please remove all detected files. Select the file from the list, type the code from the image and click Remove.
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If you installed the 2015 version earlier, manually select Kaspersky Anti-Virus \ Internet Security \ Kaspersky Total Security 15.0.2.361 in the drop-down list. Other product versions are detected automatically.
  1. Click OK to restart your computer.
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  1. Run the tool once again and delete the remaining application files if they were detected.
 

What to do if the issue persists

If the issue persists, contact Kaspersky technical support by choosing the topic and filling out the form.

If the installation stops at the step “Installing Microsoft .Net Framework”, see the guide in this article.

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team

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